Spooky Trivia
This vegetable was originally carved before pumpkins became popular.
What is a turnip?
This is the basic everyday checking account designed for simple banking needs.
What is Standard Checking?
A customer is confused about how to complete a transaction. You simplify the steps and guide them through the process one step at a time.
What is Made it Easy to Do Business with PNC
This part of the greeting immediately lets the customer know you are ready and willing to assist them.
What is"I'm happy to help"?
This CXI driver prevents repeat calls by explaining what comes next.
The tradition of trick or treating originated in this continent.
What is Europe?
This checking tier offers additional relationship benefits and rewards.
What is Performance Select Checking?
A customer needs to make a payment quickly. You explain two different ways they can complete it and allow them to choose what works best.
What is Provided Helpful Options for My Situation?
Saying this during a greeting helps personalize the call and build rapport from the start.
What is using the customer's name?
Customers are more likely to feel valued when consultants do this immediately.
What is give a hospitality greeting?
The fear of Halloween is known by this long phobia name.
What is Samhainophobia?
These qualifications support avoiding monthly service fees for our three checking account tiers.
Standard - $500
Performance - $2000 / $15000
Select - $5000 / $25000
Before ending the call, you explain exactly what will happen next, when it will happen, and when the customer can expect an update.
What is Set Clear Expectations About Next Steps?
A customer sounds frustrated as soon as the call begins. This hospitality behavior should happen before moving into problem-solving.
What is expressing empathy?
A carved pumpkin is commonly called this.
What is a Jack-o'-Lantern?
This black flying mammal is commonly associated with Halloween.
What is a bat?
This account could have a hefty monthly service fee.
What is the performance select?
A customer calls about an issue and hangs up knowing exactly what was resolved and having confidence their concern was addressed.
What is Helpful in Resolving the Reason for My Contact?
This hospitality behavior reassures the customer that you will stay engaged and assist them through the issue.
What is taking ownership?
Offering account alerts to help avoid overdrafts supports which CXI driver?
What is Financial Wellness?
Halloween is celebrated on this date every year.
What is October 31st?
Fees are troublesome for our customers including this $33 fee and this $36 fee.
What is stop payment and overdraft fee?
While helping a customer with a fee concern, you share tools that can help them avoid similar fees in the future.
What is Made a Positive Difference in My Financial Wellness?
Name four components of a strong hospitality experience from greeting through resolution.
What are a friendly greeting, empathy, ownership, reassurance, use of the customer's name, or happy-to-help language?
Our quality analysts' name.
Who is Farrah Faucette?