Content Hub
If you want to create a "pitch" for a prospect or customer you use me to do it.
What is Highspot
I propose a concurrent model every single time, and my name doesn't match up with my reliability standards.
Who is Five9
I'm known for my shiny gold helmets, most Michigan fans hate me. I don't even think half the students are even the nationality I state in my name.
Who is Notre Dame Fighting Irish
I Route customers to the most qualified available agent based on their needs.
What is an ACD or Automatic Call Distribution
We are the 3 Magic Quadrant leaders for CCaaS according to Gartner
Who is NICE, Genesys, & Five9
I am the title of the weekly meeting where AE's can come in and learn about Content Hub.
What is Content Hub Coaching Hour
I just asked all my VP's and C levels to NOT take a paycheck for the rest of Q2. I'm in huge financial trouble, and if you lose a deal to me, you suck.
Who is UJet
Randy Moss is one of my most famous students, luckily he wasn't involved in the plane crash that killed 98% of my football team back in the day.
Who are the Marshall Thundering Herd
I Proactively act on CX insights from a complete, objective, and automated analysis of every interaction, driven by the industry's largest conversational dataset
What is Enlighten AI
I'm the President of the NICE CX Division
Who is Barry Cooper
I am the name of the document or card you use if you want to learn about any competitor.
What is a Battle card
When people refer to me they call me "Big Iron", I've been bankrupt once and looking to repeat the process so I don't have to pay all my debts I've incurred.
Who is Avaya
I'm located in the same state as the Red Sox, Marcus Camby is one of my most famous students. If you have a minute, you can read all about me, and that was your biggest clue.
Who are the Massachusettes Minutemen
I provide automated insights to ensure you are evaluating the right interactions and delivering more targeted agent feedback.
What is Quality Management
When you need a pricing discount, you'll have to come to me since I run the Deals Desk at NICE.
Who is Frank Fiorilli
You need branded templates, brochures, whitepapers, ebooks, etc. then you click my link to find everything you need.
What is the NICE brand resource center.
I used to be a B2C service, then I tried to look like an enterprise solution and am failing. My contact center service is garbage and I'm barely hanging in there. If I didn't have the best channel team in the business I'd be out of business by now.
Who is Vonage
I'm highly regarded as one of the best schools in California. John Elway, Christian McCaffrey and Tiger Woods all attended this school.
Who are the Stanford Cardinal
I Forecast, schedule, adapt, respond, and engage your workforce to make sure you're running at an optimal staffing level.
What is WFM
I am the featured guest speaker at NICE Interactions 2024
Who is Nicole Kidman
If you need help finding or navigating Content Hub, you call me!
Who is Marsha Broomfield
You should never lose to me. I'm really expensive and customers only continue to buy from me because they're stuck with all my routers and switches and spend so much money with me annually, that I make it near impossible to save money in a down economy.
Who is Cisco
I'm in the state of NY, not many people know me for athletic championships, Christopher Walken attended me, and my name starts with an H.
Who are the Hofstra Flying Dutchmen
I Seamlessly connect customers to the right agent across any channel
What is OmniChannel Routing
I attended Providence College, I grew up in Sales, worked for CA for many years and now am at NICE. I'm the reason all of you are here at NICE and without my experience and knowledge, this Named segment wouldn't be quite the same.
Who is Jumpin John Toomey