Communication Skills
This is the number of digits in our employee personal identification (PID) that always must be provided to taxpayers at the beginning of each call.
What is 10 digits. 21.1.1.4 (2)(a)
Displays specific entity data (including SSA name controls, cross-reference spouse information, and Merge Transactions) for a specific TIN.
What is CC INOLES
The main system used to retrieve taxpayer data.
What is IDRS?
This job aid includes a list of IDRS Command Codes with definitions and input formats for each, as well as a display of field locations and a chart of field descriptions.
What is the IDRS Command Code Job Aid
One common command code that will only load while the account is active and stored on the campus TIF.
What is... TXMOD or ENMOD or SUMRY
The amount of time that must be allowed before disconnecting the call if no one is on the line.
What is 30 seconds? 21.1.1.4 (3)(b) ...but first try to ensure the caller can hear you, then allow 30 seconds, then follow procedures to report a bad line in Finesse, then disconnect
These two command codes show taxpayer entity information and transaction codes showing the entity history of the taxpayer’s account. One also displays some notices.
What are CC ENMOD and CC IMFOLE
Used for research purposes and to leave call histories on the account.
What is AMS?
This command code will provide the receipt and processing status of a return that has not posted to Master File.
What is FFINQ
This command code can be used to view entity information when ENMOD isn't available.
What is IMFOLE
The expected hold wait time for a taxpayer that was not promised a timeframe.
What is five minutes? 21.1.1.4 (9)(e)
Two CCs that display a taxpayer’s data and history for a specific tax module, including account transactions, dates, amounts and some notices, along with accrued penalties and interest.
What are IMFOLT and TXMOD
Set of productivity enhancing tools to automate tax account research and adjustments in IDRS.
Integrated Automation Technologies (IAT)
This command code is used to control cases, update controls, close cases and record history items.
What is ACTON
This CC can be used to view summarized transaction history for a specific module when TXMOD is not available.
What is CC IMFOLT
When a call cannot be completed by the close of business what the call may become.
What is it may become a written referral? 21.1.1.4 (14)
These three command codes can be used to view posted return information.
What are TRDBV, IMFOLR, and RTVUE
Two electronic forms that can be created through AMS and are used for referrals.
e-911 and e-4442
This is the input format for IMFOLT when the TIN is not already displayed.
What is: IMFOLT123-45-6789 30202312
When an account is not active on IDRS, using _______ will bring up module data within a week, but using ______ will make the data immediately available.
What is MFREQD and MFREQC
The agency policy on the use of cellphones while on duty.
What is cellphones are to be used ONLY during breaks and lunchtime, or prior to or after an employee's official tour of duty. 21.1.1.4 (26)
This command code displays a payee summary for income documents for a specific TIN and tax year.
What is IRPTR
Houses multiple systems such as MeF RRD, ITIN-RTS, TDS.
What is EUP?
This command code and definer will display only the posted/pending returns and transactions section of TXMOD.
What is TXMODP
These two command codes display a list of the taxpayer's tax modules with basic information. One displays only active tax modules while the other displays all active tax modules as well as those dropped to retention.
What are IMFOLI and SUMRY