Communication Skills
This is the number of digits in our employee personal identification (PID) that always must be provided to taxpayers at the beginning of each call.
What is 10 digits. 21.1.1.4 (2)
Displays specific entity data for the account addressed such as taxpayer's TIN, Name, Address and Date of Birth.
What is CC INOLES.
The main system used to retrieve taxpayer data.
What is IDRS?
Filed once by taxpayers to declare their earnings or losses to get a refund or report a balance due owed?
What is form 1040?
The TC 150?
What is Return Filed & Tax Liability Assessed?
The amount of time that needs to be allowed before disconnecting the call for an unresponsive taxpayer.
What is 30 seconds. 21.1.1.4 (3)
This CC shows all the Entity data and transactions available on the Taxpayer Index File (TIF). This entity command code also displays notices.
What is CC ENMOD 3.13.2.7.1.4
Used for research purposes and to leave call histories on the account.
What is AMS?
Used to claim the child tax credit.
What is Form 8812?
The TC 971 AC 120.
The expected hold wait time for a taxpayer that was not promised a timeframe.
What is five minutes. 21.1.1.4 (8f)
Displays of various module amounts and dates along with a listing of posted transactions for the specified tax module.
What is IMFOLT. 2.3.51.9
Used to research Individual Taxpayer Identification Number (ITIN's) requests.
What is ITIN RTS?
The 12C title.
What is Individual Return Incomplete for Processing: Forms 1040 & 1040-SR?
The Reason Code 032?
What is adjusted gross income?
The procedures for when a call cannot be completed by the close of business.
What is apologize to the caller and explain that more research is needed to answer their question. Offer to prepare a referral and advise the taxpayer of the 30-day time frame for a response. 21.1.1.4 (13)
Used to request for display all tax module information for a specific tax period on the TIF. It consists of Entity data, posted returns, posted transactions, pending transactions, and reject data if available on IDRS.
What is CC TXMOD. 2.3.11.3
Used to request transcripts.
What is Transcript Delivery System (TDS)?
Used to report Capital Gains and Loses.
What is Schedule D?
The hold code 3?
What is Prevents the issuance of the adjustment notice for the adjustment transaction on which it is entered. It does not prevent the issuance of any other notice?
The agency policy on the use of cellphones while on duty.
What is cellphones are to be used ONLY during breaks and lunchtime, or prior to or after an employee's official tour of duty.
This allows IDRS users to request either on-line or hardcopy Information Returns Processing (IRP) transcripts from the Information Returns Master File (IRMF) as income documents.
What is command code IRPTRW. 3.13.2.7.1.15
Houses multiple systems such as RRD, ITIN-RTS, TDS.
What is EUP?
Credits for Sick Leave and Family Leave form.
What is form 7202?
21.6.3.4.2.15
The math error 705.
What is each dependent listed on your tax return must have a valid Social Security number (SSN) or individual taxpayer identification number (ITIN). For one or more of your dependents, the SSN or ITIN was missing or the last name provided doesn’t match our records or the records provided by the Social Security Administration. As a result, we disallowed certain credits claimed on your return. This change may affect any of the following credits:
credit for child and dependent care expenses
Education credits
Child tax credit
Credit for other dependents
Additional child tax credit
Earned income credit