Helpline
What are the verification requirements for an IDV- Fail Case?
Full Name: State and spell first and last name
Social Security Number (SSN): Last four digits
DDA
CMA* only verified if different from DDA; NOTE: ask if it’s the same
Primary phone
Date of Birth.
What is the name of the letter used for missing information or documents?
ADOC
Can an applicant be eligible for Initial CTHA if they have not exhausted their Rental Assistance?
The applicant MUST prove exhaustion of rental assistance before being eligible for initial CTHA.
What does SNA stand for?
Serious Needs Assistance
What is the next Federal Holiday?
Labor Day!
App: "Can I please get a copy of my file?"
Agent :
“I will send you an Authorization for the Release of Information Under the Privacy Act form/ROI. Please complete it and return it to FEMA so we can process your request for a copy of your file. If you do not wish to wait for this form, you can obtain one online at www.fema.gov/assistance/individual/program; or you may submit a written request for a copy of your file. To help protect your privacy, the request must include:
Your full name (first and last),
Your date and place of birth,
Your current address (mailing or damaged dwelling), AND
Your signature which must:
Be notarized, OR
Include the following statement: "I hereby declare under penalty of perjury that the foregoing is true and correct.”
Can an applicant submit the same documentation that was used for a previous appeal determination?
Do Not use these appeal documents for a subsequent appeal decision.
What does PHP mean?
Permanent Housing Plan
How to address unpaid CSA line item?
If a 1113-CSA line item with or without a dollar amount is found in a CSA approved disaster, agents should process all other unmet needs and route the case to FEMA Manual – Financial Extension.
What Pop Culture Icon is doing a residency concert in Puerto Rico right now?
Bad Bunny
What to do if an agent does not speak the same language as the applicant or the applicant requests a preferred language?
Call SOS International (SOSi) by dialing (888) 244-9070
When can an appeal inspection be requested?
After contractor’s verification, REQUEST an appeal inspection for the following:
The initial determination was IID;
Sea walls, boats when they have been moved to wet/dry dock;
Single and Multi-Family Road and Bridge appeals; OR
Combined total of estimates or receipts, including any permitting fees, reflect amounts that exceed the next Damage Level Award for the same cause of damage (COD) (more than one level increase from the initial Damage Level Award).
Where do we verify the FMR used for processing?
DR Specific Page
Is a Coffee Maker an eligible PP item?
Yes
Page 57 Personal Property PPM
Who won the 2025 BSN Championship Finals?
"Vaqueros de Bayamon"
What is the COVID-19 Funeral Assistance Line phone number?
(844-684-6333)
How much does FEMA pay for "Retaining wall"?
Actual Cost of estimate
Applicant states they are unable to obtain rent receipts.
Can they be eligible for CTHA?
Yes
If the applicant is unable to obtain rent receipts, the lease agreement for the temporary housing unit may be used to show exhaustion of the previous award.
CALL the LL to VERIFY the previous rental payments. Three call attempts are required.
What is the ONA maximum for Fiscal Year 2024?
$42,500.00
What furry new toy is among the top collectibles at the moment?
LaBuBu
How does an agent confirm if a Treasury Questionnaire has been sent?
Go to the Assistance screen and CLICK the Finance link on the Housing Assistance or PP/Other Assistance frames. SELECT the applicable disbursement in the Elig Payments frame. A letter "Q" noted in the Treasury Request History frame indicates that a questionnaire has been sent. An "R" below this notation indicates that Treasury has received the Questionnaire
What is the amount for Hse/Twn_Wind_Dmg_5 in Brevard county on DR4834?
$41,672.00
What to do if a landlord picks up call, but is not able to verify Lease agreement?
Are vehicle towing expenses eligible?
YES! Along with Cost of Labors and Services Fees.
CRC stands for...
Consolidated Resource Center