Communicate
How many times per day should we complete Make Time?
3
Name 3 things you validate when you walk feature space during the Readiness Walk.
Stocked. Recovered. Flexed & impactful for the customer. Fronted & Faced. Clean/free of graffiti. Signed-EC Price Point signs are set correctly.
GIFT CARD
Merch Protection - What does the P stand for?
AutoPeg
List 3 traits of an effective Front End Ambassador.
Friendly. Knowledgeable. Multi-Tasker. Active Listener. Engaged.
GIFT CARD
Name specific ways you can provide meaningful recognition to a TM?
Cards, ACE Award, GC, shout out during Make Time. ETC
Once submitted in TASK, where does the printed Readiness Walk get posted?
MOD Clipboard
When do we monitor our Shrink Highways?
Throughout the day. When TMs head for break.
Truck 2.0 – What is the time to complete our trucks?
Door to Floor in 24. By 9am the next day.
List 2 items of What Great Service Looks Like during Truck process.
Cx Focused. Heads up Stocking. Clean & Safe Aisles. Informed team. Prepared MODs
How often should the CDP be updated?
Quarterly
What tools and resources can you review for a successful Make Time?
SC, VOC results, MIK Check Comm, Weekly Planning Kit, Makers Weekly, DM Visits, CC learnings, Planograms, ETC.
Name 3 key items that are part of SISO prep.
Recovery. Scan outs for downstocking. Cleaning.
BOPIS – When do you audit your orders and complete your RTS?
Every morning, before picking new orders.
Name a customer pain point with our Omni service.
Damaged Merch. Order Accuracy. Pick up Process.
True or False? A goal without a plan is just a wish.
True
411 vs 911 - When do you call the LP team?
Critical Incident. Large theft. Repeated incidents.
How often do we check the condition or our restrooms?
7
What does CDP stand for?
Career Development Plan
SFS Orders – Name 3 steps to properly pack any liquid.
Tighten and tape down lids. Place in sealed poly bag. Place upright in box and fill with kraft paper.
Name 2 of our TM Promises.
Offer a place to develop and grow your career. Provide a workplace that prioritizes well-being. To connect to all TMs. To be an inclusive employer.
GIFT CARD
In coaching conversations, you should talk _____% of the time.
20%
What is the scheduled time to recover Seasonal dept?
3pm
What is the most missed questions on the DM LP walk?
Accident reporting
True or False? Clean Stores and Helpful Team Members is on of our priorities for 2024.
True
What does the acronym GROW stand for?
Goals. Reality. Opportunities. What’s next