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These 2 accounts (electrical services) cannot be merged together as the practice does not meet regulatory requirements
What is a residential and commercial service
What is in the Chill Module (the first 3 things of a good Quality call)
Acknowledgement, I Can statement, Transition to Probe
The 4 categories in the customer's survey
What is Knowledge, Courtesy, Concern and Time
R902 when the customer request it
What is a Meter Test
Unavailable is an AUX I can use
What is NO
The Collection and MIMO transactions were affected by
What is the Merchant Fee Cutover
What is required on every call except for emergencies/outages at the end of the call
What is the Call Resolution
The highest rating to get in the customer's survey
What is 5
R184
What is Gas Reconnect
Transition Target
What is 6
This test should not be offered to customers as a resolution
What is a R902 BPEM, Meter Test
What message do you send the customer if you need time to analyze their account
What is give me 3-5 minutes (set expectations) and come back to the customer if more time is needed
Even if I did everything correctly in the call the customer's comment and/or sentiment may cause this
What is Return Work
R261
What isa AA No Gas
How many minutes do I wait when there is no response from the customer
What is 3
For a High Bill Complaint CRSs are required to follow this process (name at least 3)
High Bill Pre-Spec, AccuWeather
High Bill Analyzer, Insight App
Ami Portal, LRS tool to send Energy Tips
A GREAT Quality score for Team 42
What is 92% or above
VOC is
What is Voice of the Customer
R103
What is Turn on Gas Meter
I need to add empathy, what should I use
What is co-pilot
The Kiosks payment machines can only take
What is Cash or Personal Checks
In the chat my name is given when
What is the opening and closing of the chat
The highest Weighted Score for VOC
What is 30
R143
Install Electric IAC/SC/WH Meter
Chats stop coming in at
What is 5pm, but we help those that made it in