Who Am I
I grew up in Flint and I have 3 kids, 2 boys and a girl
Who is Shannon
What is in the Chill Module (the first 3 things of a good Quality call)
Acknowledgement, I Can statement, Transition to Probe
The 3 categories in the customer's survey
R902 when the customer request it
What is a Meter Test
I have two completely different prescriptions for each of my eyes. In High School I was voted "most likely to scare a freshman"
Who is Colleen
What is required on every call except for emergencies/outages at the end of the call
What is the Call Resolution
The highest rating to get in the customer's survey
What is 5
R184
What is Gas Reconnect
My favorite football team is the Green Bay Packers, and I collect M&Ms memorabilia
Who is Jennifer W
What do you say before you put the customer on hold
Even if I did everything correctly in the call the customer's comment may cause
What is Return Work
When to create a R261
Only to create if the BP already has established gas service and has been billed for gas at the premise. DO NOT create the order for new BPs needing a meter turn on
I have a Cane Corso named Ace and 3 boys with my youngest in his sophomore year of High School
Who is Akeshia
A GREAT Quality score for Team 55
What is 90% or above
On my scorecard, I can only see
What is the scores only and not the comments
I own a Used Car lot and a Baby Boutique
Who is Sylvia
When updating or creating a name, email address or street address I use this method
What is Phonetic Alphabet
Monthly, I can get up to ____ surveys if the customer responds
What is 12