CLAIM HANDLING
When documenting (in Express) the QFC in ECS, what TWO categories are needed to be included, along with COL, and participant?
What is...Express and Quality First Contact?
The standard ODM/letter needed to be sent to NI/claimant if vehicle is accruing storage at a tow yard?
What is...Storage Mitigation ODM/Letter
Vehicle is accruing storage fees & storage fees exceed what amount for escalation?
What is..$2500
The claim is reported by NI, LIAB is unclear, is QFC needed by Claimant, NI, both or neither?
What is.... claimant
We use the acronyms for this word to keep Subrogation simple...
What is... Pause?
Prior to updating any personal information this needs to be sent to customer.
What is... Confirm ID?
The maximum number of days SF will pay for storage excluding extenuating circumstances is?
What is...7 days?
*1 vehicle from Rental Agencies other than ERAC or Hertz is to be escalated to what department?
What is...Property?
Reported by Insured and 100% clear Liability Against Claimant, is QFC needed by NI, claimant, both or neither?
What is...Neither
In order to submit most subrogation's, the name, claim number, address & the OIC _____ is needed?
What is....POLICY
True or False: The following are all considered an Insured reported as it applies to QFC:
What is... TRUE
If insured indicates they are going through OIC, explain to NI: additional OOP cost may accrue if V1 not moved after __days?
What is... 2 days?
If claim meets escalation criteria for both Property-Complex and Injury, what escalation team needs to be assigned ?
What is...Injury?
Reported by Claimant and 100% clear Liability against Claimant, Is QFC needed by NI, claimant, both, or neither?
What is...NI?
A key symbol that should trigger you to review if SUB is close if not ready to be submitted?
What is....$$ sign.
What ODM text do we send to out to customers to have availability to check status of their claim plus more?
What is...ODM Claims Hub text
When referencing to our policy holders unknown location of V1: It is the responsibility of ___ to locate vehicle and mitigate storage expenses.
What is...NI?
This type of escalation is possible when loss occurs by: Intersection (possible left turn, open intersections w/out traffic controls, etc.)
Lane Changes
Both parties backing
Single Car Vehicle Losses (where analysis reveals negligence outside 0/100, 100/0, or 50/50)
What is...Comp Neg?
The items listed are considered:
What is...clear LIAB?
True or False...SUB is ready to be submitted if TL handling is open?
What is... FALSE?
What FN do we have to complete after a phone call/task is completed?
What is...PAR note?
The NI has policy as follows:
A 50/25/50, D250, R, H, U 25/50
NID is not at fault for COLLISION loss, Is SF responsible for Storage fees at tow yard?
What is ...SF not responsible for storage fees ONLY tow to tow yard?
Claim involves total theft, total fire, partial theft without evidence of forced entry, or partial fire for investigation.
What is....assign to Property complex?
Policy for NID is as follows:
A 100/50/100, C 5,000, D, G500, H, R1 25/600
When completing a QFC template, and LIAB is established AGAINST the NID, what policy do you list as coverages explained:
What is...A100, G500, R1 25/600?
the substitution of the insurer in place of the insured to recover from the responsible party any indemnity payment made to the insured.
What is... Subrogation?