Random
What Version of IEX we are currently using
8.0.4.0
Ano ang english Kangkong
Swam Cabbage / Watercress
What is the formula of AHT
Handle time + Hold Time + ACW
Makasaysayang Lugar na ang dating pangalan ay Bagum Bayan.
Luneta Park / Rizal Park
Oldest City in the Philippines
Cebu City
Short cut key to copy and paste the ENTIRE SCHEDULE
Ctrl F (Copy) Ctrl G (Paste)
Ano ang english SANTOL
where bro? chariz
Cotton Fruit
Formula of abandonment rate
Calls abandoned / Calls offered
Pangulo ng Unang Republika ng Pilipinas
Emilio Aguinaldo
First Filipino to won Olympic Gold medal
Hidilyn Diaz
Standard date range to generate schedules
3 weeks
Ano ang english ng MAKOPA
Water Apple / Java apple
Formula of Schedule Adherence
Time of scheduled activity / Schedule time
Taon kung kelang nag simula ang batas militar sa pamumuno si Ferdinand Marcos
1972
First filipino president to be imprisoned
Josep Ejercito "ERAP" Estrada
This is were we can update agent profile such as Agent Data, ACD, Skill
Agent Definition
Ano ang english Gulugod
Spine/backbone
Formula of Occupancy
Total Handled time / Total Handled time + Avail time
Idbigay ang Definittion ng E.D.S.A
Epifanio de los Santos Avenue
First Filipino to won TONY Award
Lea Salonga
Section of IEX where you can adjust schedule rule and schedule paint
Agent Availability
Ano ang english ng nakakapagpabagabag
Unsettling
Formula of Service Level
Calls answered withing the threshold / Total calls offered
Ibigay and definition ng K.K.K
Kataas-taasan, Kagalang-galangang Katipunan ng mga Anak ng Bayan
What is the highest-grossing Filipino film
Hello, Love, Goodbye