Name that article
Customer would like to purchase the vehicle Reside's in New York and funds are secured.
What is Purchase a Leased Vehicle - Direct Sale - Private Label ?
Account holder request full account number what pieces of information should you gather
What is original dealer's name, date of birth, or employer at the time of contract signing ?
This thanksgiving dish is made with cheese.
What is macaroni and cheese?
ABS stands for
What is always better service ?
This state requires the ST-556 form.
What is Illinois ?
Customer calls and states they would like to request an extension on their leased vehicle.
What is Approve / Deny a Request for Lease Maturity Extension / Renewals - Private Label
Account holder wants to add third party to the call this disclosure should be stated
what is This call may be monitored or recorded for quality
This is used to make a wish on thanksgiving.
what is a wishbone?
Advising the customer of everything you have share and done on the call is
what is a recap ?
A pre-inspection is a report and not
What is a bill ?
Dealer calls to request lease payoff.
What is Provide a Lease Payoff Quote to a Dealer - Private Label ?
Caller calls to discuss business account and is authenticated through IVR what pieces of information should be gathered.
What is name of caller, business name, his or her position with company, name on the account, ask if authorized, and for year make and model of collateral?
Thanksgiving holiday originates from
What is pilgrims or Wampanoag people ?
H.E.A.T stands for
what is hear the customer, empathize with the customer, acknowledge the customer, and take control ?
On a closed account customer can request 6 months payment plan for bills over $
What is 200 dollars?
Customer calls and wants to discuss lease end options.
What is Provide Lease Termination Options - Private Label
What information is needed to add extended 3rd party on the account
What is DOB, zip code, and or driver license ?
Sweet potato is used to make these holiday dishes.
What is sweet potato pie and/or yams ?
What are some components of PICTURE
What is a professional manner, tone, and language?
What is 700 seconds AHT, 90% QA, 4.65 ASAT, 97% survey conversion, 200 seconds ACW, and 30% sales leads?
Customer wants to discuss lease end inspections.
What is Advise on Lease End Inspections, Repairs, and Escalations - Private Label ?
who can make payment on customer account
What is any party, authorized or unauthorized ?
This gender of turkey is the only one that gobbles
What is male turkey ?
This method is used to gather all details needed to help the customer and provide the right solutions with options.
What is probe or probing ?
Mazda's core values are.
What is craftsmanship, innovation, and customer-centricity?