Team Armada Jeopardy

COVID-19

100

This form should be submitted to your TS via email for customers who state that they have tested positive for Covid 19

Covid-19 Alert Shell

200

Alamo announced a partnership with this brand to include a wipe in every rental vehicle throughout the U.S. and Canada

Clorox

300

Enterprise customers in groups 06, 23, 32, 24 and 15 who participate in the check in pilot will receive this once they have checked in

Rental Pass

400

Due to Covid 19, this was extended for all loyalty customers through 2022

Tier Status

500

This agency began operating on limited hours due to Covid 19

HTA / Verra Mobility

Loyalty

100

EPLUS customers have to rent how often to ensure their points do not expire?

Once every 3 years

200

EPLUS customers can use this website to view and print their free upgrade certificates.

Virtual Credentials - www.ehipromos.com/virtualcredentials

300

If an EMC number is not attached to a recent rental that’s invoiced, we can add the rental in Renter Maintenance. Who would we email to have the tier bucket updated?

[e-mail] with the rental agreement number and rental days

400

What is the time frame in which Plus Your Points bonus points will post to the customer's loyalty account?

Up to 3 weeks

500

Why would the point qualifying revenue in CCAPP be listed as $0.01?

The CID doesn’t allow the member to gain points.

Citations

100

The customer goes to this website to submit proof of payment for their citation

www.enterprise.com/citationdocumentation

200

On a yes/yes citation, the customer insists that he is not responsible for the ticket. You investigate and find proof of error, how would you submit your findings?

CSCitations Contact Center Form

300

The branch should send an email to this team if they wish to accept liability for a customer's citation.

[e-mail]

400

If the customer would like to change the method of payment that his citation was billed to, where should be directed?

www.enterprise.com/citationpayment

500

Recently, the Citations2 team announced that phone payments are no longer an option. If a customer states that they are unable to go online to make a payment, what other option do they have to pay the citation?

A payment can be mailed in to 

Citations

P.O. Box 403328

Atlanta, GA 30384-3328

Hub Pages

100

This page is where you can find the Doc 177 - Customer Service Hub Reference Guide

GP76 Customer Service Hub Page

200

This page is where you can find information about VTO & AH offers, schedule bids and holiday bids

Workforce Management (Customer Service Department) Hub Page

300

This page is where you can find information about planned maintenance outages and technical issues related to the applications (i.e., Verint, Odyssey, CMS) that we use each day

Contact Center Tech Support Notifications Page

400

This page contains loyalty updates and most recently a great Q & A post

Debi Boswell's Blog Hub Page

500

This page is for the FY20 #1 ranked customer service team in GP76

Super Team Nissan Hub Page

General

100

In which year was Enterprise Holdings founded?

1957

200

Over the years, we have formalized a set of guiding principles that every employee can understand and embrace, we call them what?

Founding Values

300

This platform can be used to recognize your peers and teammates

AwardCo

400

This shell should be submitted to your TS if you receive a call from a customer where they say something like, "my account was hacked," or, "Enterprise scammed me"

Suspicious Activity Shell

500

This company program offers confidential emotional support, work-life solutions, and legal guidance

EAP - Employee Assistance Program