Breed Knowledge
Name 3 Hypoallergenic Breeds
Shih tzu
Yorkie
Maltese
Poodle
Bichon
Enviromental
Nutritional
Maintainance
Behavioral
Explain how to crate train a new puppy
- Crate should be divided
Out to bathroom before and after going in crate
treats for positive reinforcement
Den like environment
What is the most important step to send a puppy home ?
GET THAT PUPPERS OUT!
Why should we recommend Petland Naturals?
A customer can only get it at our store.
What is a designer breed?
Two purebreds put together for a specific reason
Millet
Oyster Shells or Grit
Cuttlebone
We have to think about it ?
List off 3 common objections and what a pc should respond
Name 3 Holistic Dog Foods?
Name 5 large breed dogs
If I had a new bunny what 5 items would you send me home with to help with the maintenance of my new pet?
What is assuming your sale?
If you are stuck in an awkward position with your puppy room what should your next step be ?
Why is Corn BAD?
If I was looking for a mid sized non shedding breed good with active families what would you recommend
SOFT COATED WHEATEN
What is the statement we should use after we box up a customers new pet in correlation to a basic needs sheet?
Every animal has 4 basic needs, enviromental, nutritional, maintenance, and behavioral, let me show you a couple things to make the going home process easier
Your puppies are too expensive?
Why is it important to build value ? What should you ask your customers in order to do this ?
If a dog has allergies what Health Extension food can you recommend?
Name 5 double coated breeds we have in store.
husky
bernese mountain dog
golden
german
lab
Describe our ferret set ups! What are Five add- ons?
SURPRISE Recite your mission statement .
What is CAP?
Say the 7 steps backwards.
What does the first 5 ingredients on dog food represent ?