Breed Knowledge
4 Basic Needs
Objections
7 steps to sending a puppy home
Nutrition

100

Name 3 Hypoallergenic Breeds

Shih tzu 

Yorkie 

Maltese

Poodle 

Bichon

100

What are the 4 basic needs

Enviromental

Nutritional

Maintainance 

Behavioral

100

Explain how to crate train a new puppy 

- Crate should be divided

Out to bathroom before and after going in crate

treats for positive reinforcement 

Den like environment



100

What is the most important step to send a puppy home ?

GET THAT PUPPERS OUT! 


100

Why should we recommend Petland Naturals? 

A customer can only get it at our store. 

200

What is a designer breed?

Two purebreds put together for a specific reason

200

Name 3 Nutritional Items for a Bird

 Millet

 Oyster Shells or Grit

 Cuttlebone

200

We have to think about it ? 

200

List off 3 common objections and what a pc should respond

200

Name 3 Holistic Dog Foods? 

300

Name 5 large breed dogs

300

If I had a new bunny what 5 items would you send me home with to help with the maintenance of my new pet? 


300

What is assuming your sale? 

300

If you are stuck in an awkward position with your puppy room what should your next step be ?

300

Why is Corn BAD? 

400

If I was looking for a mid sized non shedding breed  good with active families what would you recommend 

SOFT COATED WHEATEN 

400

What is the statement we should use after we box up a customers new pet in correlation to a basic needs sheet? 

Every animal has 4 basic needs, enviromental, nutritional, maintenance, and behavioral, let me show you a couple things to make the going home process easier

400

Your puppies are too expensive? 

400

Why is it important to build value ?  What should you ask your customers in order to do this ? 

400

If a dog has allergies what Health Extension food can you recommend? 


500

Name 5 double coated breeds we have in store.

husky 

bernese mountain dog 

golden 

german 

lab


500

Describe our ferret set ups! What are Five add- ons? 

500

SURPRISE Recite your mission statement . 

What is CAP? 


500

Say the 7 steps backwards. 

500

What does the first 5 ingredients on dog food represent  ?