Status
Approved during underwriting approval through NetCredit
What is Underwriting approved?
Wiki is Enova’s internal platform. It is used to share information within the Enova Community.
What is the Wiki?
Which scenario would you send email 804B?
Bankruptcy Scenario 2
When Customers obtain Cash Advances, we impose a fee of 10% of the amount of the advance. This amount is deducted from the amount of the Cash Advance, reducing the amount disbursed to the customer's account.
What are Cash Advance Fees?
Offers customers a payment reduction option for those requesting longer term relief.
What is TPR?
Loan application declined during underwriting approval.
What is RBF Declined?
The page you identify pending transactions, the contract, statements, terms of agreement, pending payments, payment schedules.
What is the loan screen?
What would be the operations process: If a person calls or writes in and states that they discovered something in their credit report that isn't right
What is Request customer provide supporting documentation?
A tool that forgoes a customer's contractual payment. In a literal sense that a customer is skipping a contractual payment due date.
What is Skip - A - Pay
What action requires you to
Loan Screen -> Actions -> Adjust Loan Schedule -> Confirm the customer pay cycle?
What is full schedule adjustment?
Scheduled payment has been defaulted on
What is Past Due?
Used to verify the customer's identity and uncover information needed to get a complete picture of a customer.
What is Lexis Nexis?
The customer threatens to contact the BBB, their Lawyer, FTC, etc.. you would open escalated case.
What is Legal complaint?
A customer who has been issued a line of credit through NetCredit may wish to cancel their line of credit.
or
A customer who has taken a cash advance on their NetCredit Line of Credit may wish to cancel that cash advance.
What is a recession?
You would send email 513 to confirm the notice of this action on the account.
What is Rescind Loan BBM Loan? (also cancel is accepted)
Customer has closed their line of credit
What is Paid Off?
It provides lenders the ability to verify a borrower's identity, bank account number, and balances in real-time
What is Decision Logic?
In this scenario Customer Service will send email 807B
What is:
Entered Credit Counseling without a signed POA on file
(The customer has advised us that they are working with the debt management company, but we do not have a POA on file )
NetCredit Direct & Bank LOC Customers that consistently pay their required Minimum Payments on-time will earn a special reward, which will give the Customer access to lower Statement Balance Fees on their account.
What is a Fee Saver Reward?
For installment customers this is currently only offered in Direct states (AL, CA, DE, ID, IL, GA, LA, MO, ND, NM, SC, SD, UT, WI).
What are refinance options?
Application approved and line of credit issued, customer can now take cash advances.
What is Issued?
Enova’s Customer Relationship Management (CRM) application
What is the Portal?
Customer Service will send email 810a in this escalated case type.
What email is for ID Theft?
An action that cannot be taken if:
There is a balance on the account
One or more payment or cash advance request are in flight
At least one protected case open
What is Close the Line of Credit?
For installment customers what is allowed
Monthly - 1 per six months
Non - monthly - 2 per six months
What are deferrals?