Park Perks
What do we call the water playgrounds at some of our resorts?
Water Zone
True or False: Storage rentals are month-to-month
True
Who is the Director of Call Center Operations?
Nedra Price
What is the goal for our call answer rate?
90% or higher
What’s the team’s favorite day for tweaks?
Tweak It Tuesday
Guests can book cabins, RV sites, and what third type of lodging?
Glamping or Tent Sites
Do we prorate move-ins or move-outs?
Move-ins only
Approximately how many locations does our call center support?
40-45
What’s the average handle time goal per call?
5 minutes or less
What’s one recent motivational challenge we ran?
Paw Hunt, Team Hero, Motivator of the Day, etc.
What is the name of the booking system used for RV resorts?
Campspot
What system do we use for storage management?
Call Potential/Sitelink
What does TJOx10 represent?
The Jenkins Organization’s growth initiative
When transfers fail, what do we send?
An inquiry
Which breakfast treat did we celebrate on National Donut Day?
Donuts
Name one example of an add-on experience guests can purchase.
Golf carts, kayaks, laser tag, etc.
What’s one thing we NEVER promise a storage customer during cancellation calls?
Waiving fees or refunds without approval
What two divisions make up most of our portfolio?
RV Resorts and Storage
What’s the minimum call monitoring score required?
85%
Which classic board game is most like how we route calls?
Chutes & Ladders or The Game of Life
Which Park is known for the “Mark Twain” theme?
Jellystone Park Mark Twain Lake
If a customer needs the emergency gate code, what must we always document?
Date, day, and that it was given)
What year did Nedra create the in-house call center
2022
Name two CCS team members.
Accept any from roster: Doris, Jacob, Jaydon, Justin, Kiauana, Skye, Tika, Vernisia, Webster.
Name your favorite campground or storage location to say on the phones
Open team fun question