Anything for pets
One for the History Books
Big Brain Time
Pet Facts
Luck of the Irish
Lets Get Technical
Vacation Time
50
The six services we offer pets in PetSmart locations.
What is PestHotel, Doggie Day Camp, Grooming, Dog Training, Veterinary Care, Adoptions
50
This person is the current CEO of PetSmart
Who is J.K. Symancyk
50
These programs are used by the service center to book reservations and appointments.
What is Touchpoint and Prism
50
This is Ariel’s favorite breed.
What is a golden retriever
50
The official flower of Ireland
What is the Shamrock
50
This statement is supposed to be said at the end of the call per QE policy 7.2.
What is the Customer Engagement Statement
50
This product replaced the TV's in the Suite rooms
What is a white noise machine
100
The six pet category departments PetSmart has in store
What is dog, cat, small animal, aquatic, reptile, bird.
100
The year PetSmart was founded
What is 1986
100
Any dog mixed with this breed, creating hypoallergenic breeds, is automatically not eligible for a homecoming bath.
What is a poodle
100
This breed played Toto in the 1939 classic Wizard of OZ
What is a Cairn Terrier
100
The original color associated with St. Patrick's Day.
What is the color Blue
100
These vaccines are required for the salon at store 2180.
What is none
100
Store 1133 has this restriction with DDC due to Play Time/Rest Break Regulations for the state of Iowa.
What is no half day DDC
200
Dates of PetSmart Charities National Adoption Week
When is February 28th-March 6th.
200
The founders of PetSmart
Who is Jim and Janice Dougherty
200
This phone number and extension is for PP's who have a complaint about a service and how the staff treated them when brought to their attention.
What is 888-839-9638 Ext 3-3
200
AKC's number 1 most popular dog for 2020
What is Labrador Retriever
200
The year and location of the first St. Patrick's Day celebration in America
What is 1737 in Boston
200
These two questions must be asked for every new salon or overnight reservation per Policies 2.4 and 2.5.
What is surgery/medical issues and medications eligibility questions.
200
These room types are only available to group eligible dogs at a New Concept hotel.
What is Stay and Play Medium and Stay and Play Large.
300
This group of individuals receives a discount at the PetsHotel but not the salon.
Who are First Responders
300
This is the year PetSmart got/changed it's name to the one it currently has.
When is 2005
300
These vaccines are required for 13 week old puppies coming into "Puppy's First Playdate".
What is 2 DPP vaccine boosters
300
This dog holds the World Record for "Tallest Dog Ever" standing at 44in tall
Who is Zeus
300
Legend says that each leaf of this St. Patrick's Day emblem has its own meaning.
What is Hope, Faith, Love, and Luck
300
In accordance with Policy 4.1, checking history tabs, asking probing questions, and using certain terminology can help with mark-offs for this particular requirement.
What is offering appropriate additional services.
300
These documents are additionally required in all Pennsylvania PetsHotels outside of the standard documents.
What is Dog License and Hard copy of Rabies Certificate.
400
This event was announced at the end of the Town Hall meeting as the sneak peek event we will be running in the fall of 2022 to promote being an official sponsor for the 2023 Super Bowl Experience.
What is the PetSmart 5K9 run/walk
400
The original company name for the first store opened that would later become PetSmart
What is "PetFood Warehouse"
400
The meaning of the two highlighted symbols and what must be covered/spoken about in order to cover eligibility.
What is Vaccines missing with vaccine verbatim and Senior pet asking if the pet can support own weight and stand for period of time.
400
This breed is a mix of 2 dogs causing them to be hypoallergenic when they normally are not.
What is a Saint Berdoodle
400
This product has been used to dye the Chicago river green for St. Patrick's Day since 1962.
What is vegetable dye
400
According to Policy 7.1 this must be a part of the closing of your call alongside the recap and closing statement
What is offering to book future dates
400
This is what needs to be advised and notated for any PP at a Colorado location whos pet is eating the hotel food with the Fortiflora.
What is "Adv Medication Form MM/YY" and that medication form must be filled out, but no medication fee.
500
Newest PetSmart Proprietary brand for small animals that has this logo:
What is Full Cheeks
500
PetSmart's total number of stores currently in US and Canada.
What is 1661
500
A PP provides you a confirmation number to look up a reservation, these are the two steps to look it up by that number.
What is "File" then "confirmation..." buttons
500
This breed of dog is the Italian counterpart to the Portuguese water dog and specializes in truffle hunting
What is a Lagotto Romagnolo
500
This province outside of Ireland also has St. Patrick's Day as an official National Holiday
What is Newfoundland Canada
500
Policy 2.7 is mostly missed for these two reasons in these types of calls.
What is vet in salon and weight in Day Care.
500
These two stores in Connecticut now require a dog license and hard copy of the Rabies certificate.
What is store 1572 and 1867.