Phones
I appreciate you reaching out today.
What is a positive phrase? (KA 1002)
I am calling regarding the voicemail you left on [date].
What is part of the outbound voicemail script? (KA 1637)
Your gateway to employment and labor market information in Virginia.
What is the VAWC? (https://www.vawc.virginia.gov)
8
What is the number of main marketing services Harte Hanks offers? (https://www.hartehanks.com/marketing-services)
Understand that the customer is not mad at you.
How to handle an angry or abusive claimant? (KA 1001)
Name, FEIN#, account#, and address
What information is needed to search for an employer? (KA 1703)
Job Seekers, Employers, & Unemployed
What are the 3 main tabs on the home page of the VAWC website? (https://www.vawc.virginia.gov/)
Virginia Works
What is the Labor Market Information website that is a link on VEC website? (https://virginiaworks.com)
The information documented could be used in an appeal or other legal proceeding,
How is information from fact finding used? (KA 1563)
Can 1) repay the full amount or (2) arrange a repayment installation plan.
How can a claimant pay an Overpayment?(KA 1056)
ETPL
What is Eligible Training Providers List for job seekers? (https://www.vawc.virginia.gov/vosnet/drills/program/ApprovedPrograms.aspx
node/13150
What is the Application Process for Overpayment Waiver? (https://www.vec.virginia.gov/node/13150)
Global teams of bright, passionate people.
Who are Harte Hanks employees? (https://www.hartehanks.com/people/#top)
Our automated system will use the number you are calling from and connect you with a representative when your call reaches the front of the queue.
What is part of the script when transferring to Tier 2? (KA 1152)
employer.accounts@vec.virginia.gov.
Where does an employer submit a written request to reactivate their account? (KA 1684)
Intelligent
What is 1 of 8 tabs on the "Job Seekers -Find a Job" section of the VAWC website? (https://www.vawc.virginia.gov/vosnet/JobBanks/JobSearchCriteriaQuick.aspx)
WOTC
What is the Work Opportunity Tax Credit (https://www.vec.virginia.gov/employers/incentives/work-opportunity-tax-credit)
To work in service of our clients to provide meticulous marketing expertise and execution to better understand, attract and engage their customers.
What is Harte Hanks mission statement? (https://www.hartehanks.com/people/#top
QI (Questionable Identity)
What is an issue you do not complete fact finding and do not transfer? (KA 1542)
Helmets to Hardhats
What is one of the website links under Veterans Services on the VAWC? (https://helmetstohardhats.org/)
Guide for Effective Unemployment Insurance Adjudication
What is the guide to provide training for new agency adjudicators and a reference for veteran adjudicators? (https://www.vec.virginia.gov/vecportal/unins/pdf/effectiveuiadjudication.pdf)
The foundation on which we build data models and technology platforms that are reliable, content and channel strategies.
What is the B2B marketing strategy Harte Hanks practices? (https://www.hartehanks.com/marketing-services/b2b-practice/