Closures
What code do you enter when a case should be closed?
M9813 Case should be closed
Can you complete a POA for a current child support case?
NO
Do you submit an IWO to Unemployment?
No.
What would we refer to when someone wanted compliance action?
Enforcement
How do you remove an incorrectly scanned document from the document library?
You submit a SNOW Ticket.
904 Closure, Incarceration. Can you use this closure when the SP is in a local jail?
No.
Can you submit a POA document when there is a zero current child support order and no arrears order, but the case has a cs arrears?
Yes
Do you submit another IWO to the same employer if they are not paying?
NO, send an existing one. unless changes are necessary
What do we call an action when a party wants to pay a different arrears balance?
Settlement offer
What is an R narrative?
Distribution hold, prevents payments from being disbursed.
If a case is arrears only and the SR doesn't want enforcement pursued, and no money is due to the state except for fees, do you transfer the case to non ivd or provide the SR the request to withdraw from IV-D services?
Provide the SR with the Request to Withdraw
Name one document that the SP must submit to request a POA?
Financial Affidavit, Paystubs, SS award letter, incarceration info and dates, credit report, SSD, W2 earnings
What type of IWO do you issue to request a large lump sum payment?
LIWO, limited income withholding order
What form is required when a party doesn't agree with an action we have recently taken? such as an intercept, fidm, iwo etc.
Request for an Administrative Review
What AZCARE screen do you enter the chics graduation information?
Emancipation document for the graduation of a child and entering the person's dependents into life event and school
What action should you take when you want to stop a pending closure?
Remove closure initiated box and enter M9814 Case should not be closed.
Which referral checklist do you use when submitting a Referral to the AGO ?
Miscellaneous Referral Checklist (Pilot)
To issue an Income Withholding to Social Security, what screen for the support Payor needs to be reviewed to ensure all information is updated?
Income
What are the number of expectations required for Closures, T0099 Followthrough, and Referrals
Closures 6 - 10, T0099 follow-through 10-15, Referrals 7-10
What do you call all state employees' training sessions?
Microlearning Sessions
Name 3 global closure edits
Case in litigation, asset seizure, money in suspense, active debts, High Level code entered, Judgment Lien,
Can the POA be used to lower or increase or both the Payment?
Both lower and increase the payment
How do you stop an IWO issued to SSA on an ATLAS Case? That is not in AZCARES
Manual IWO termination
If a party has a non ivd case and has applied for IVD services do you set up a 2nd case?
NO, only one case in AZCARES,
What documents do you send if the NCP is requesting a change to his cs amount?
Modification paperwork