Guidelines
Applications
Miscellaneous
100
This is the duration of time that your tardies must be in order to qualify under our tardy grace guidelines.
What is 10 minutes or less?
100
This is used for documenting what took place during the call.
What is Care Compass or Call Log
100
This is the amount of days in advance you must request PTO for.
What is 2 business days?
200
This is the amount of tardy grace you receive each quarter.
What is 2?
200
This is used to bring up a members profile.
What is Facets?
200
87%-100% is known as exceeding expectations. 72%-86.9% is known as meeting expectations. 0%-71.9% is known as not meeting expectations.
What is know as the Compliance/Productivity Scorecard?
300
This is a result of being tardy for a 3rd time during a quarter where both of your tardy graces have been utilized.
What is a 0.5 (half) UTO?
300
This is used to store helpful resources that you will more than likely access daily.
What is SharePoint?
300
95% - 100% is known for exceeding expectations 85%-94% is known for meeting expectations 0%-84.9% is known for not meeting expectations
What is our Quality Monitoring Scorecard?
400
This only applies to the start of your shift.
What is Tardy Grace?
400
This is utilized to look up CPT and HCPCS
What is PLUTO?
400
This is the minimum timeframe for your development courses.
What is 30 minutes?
500
This is usually granted during January of every year. Tardies (other than tardy grace), unscheduled Time Off, or any override granted by your manager will impact your eligibility for this award. Pre-scheduled PTO, Jury Duty, LOA, and approved bereavement will not impact your eligibility.
What is the Perfect Attendance Award?
500
This is to review denial letters, change letters, claims and 2067 documents.
What is Maces?
500
This is the amount of development courses that must be completed in order to exceed this goal.
What is 10?
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