The ideals we live by at Quicken Loans and at every one of our family of companies. They have a lot more to do with who we are than what we do.
What are ISMs
100
Simple process. Simple communication. When we communicate with others, we cannot assume they know exactly what we know. You are you, and they are them. We must start at chapter one, not chapter five.
What is Simplicity is Genius
200
Clients don’t care how much you know until they know how much you care.
What is Every Client. Every Time. No Exceptions. No Excuses.
200
Time, not money, is the most valuable commodity of all. Time can never be replaced.
What is Every Second Counts
300
One team. United. All in the mission together. No corporate barriers. No boundaries. Just open doors, open minds and an open culture rooted in trust.
What is We Are The "They"
300
Nothing significant in this world has ever happened without someone believing in it first.
What is You'll See It When You Believe It
400
Choose to value your time.
What is A Penny Saved Is A Penny
400
If it’s good, let’s make it great. If it’s great, let’s take it to an even higher level. Don’t settle for less. In fact, don’t settle at all.
What is Obsessed With Finding A Better Way
500
The high road is not a shortcut. Stick to the highest standard of integrity, without compromise.
What is Do The Right Thing
500
On this team, we return all phone calls and emails the same day. We’re on the lunatic fringe. We’re obsessed with answering inquiries ASAP.
What is Responding With A Sense Of Urgency Is The Ante To Play