Operations
When should you take your 2 paid 15 min breaks?
We have two paid 15 min breaks.
One before lunch and one after
True or False: In EWOQ, Category is the most subjective rating
FALSE: NATAP/ATAP is the most subjective rating in EWOQ
What is a golden bucket?
A bucket with tasks of 5 or more (closer to 10) assets of a less than usual format.
When you have a work related (admin. or rating) question or issue, where should you look first?
Charlie Team Google Sheet
What year was Vaco founded?
2002
What is the name of the form you submit when taking Time off?
Bonus: How was this form named?
Bueller Bot form
Bonus: Ferris Bueller movie reference
True or False: Title tags can be used for SIM
True; as long it does not contradict LP (includes text and visuals)
ASSET: Clark's Commercial | LP: VW Cars | Question: REL? Does the asset describe the products sold?
2 Part question
NO REL. Does the asset describe the products sold? No. The LP is selling cars, but we don't know that from the Brand Name
When rating, what are the three main ways to find the official business registered LLC name of a company or website on the LP?
Scroll all the way to the bottom OR use logo at the top of the page OR looking throughout the website to see how it’s written
How do you complete your tracker at the end of a normal (fully worked) day?
Make sure to report 7.5h worked and 30 min downtime (for the 2 x 15 minute breaks you are taking) to report a normal 8 hour day.
Who can give/receive feedback in the program?
Everyone: Feedback can be given/or received to/or by anyone (leads, service delivery leads included).
True or False: Visuals can be used for SIM
TRUE
Q: ASSET: Amazon | LP: Duracell Batteries | Question: REL? Does the asset describe the products sold?
NO REL. Does the asset describe the products sold? No.
TRUE OR FALSE: You should check your pings at least every 20-25 min
False. Every 15 mins is necessary due to breaks
TRUE or FALSE: If any of your RSA QA scores (green, blue, or violet) is below 70% you have to attend a Personalized Training Program.
FALSE: If your RSA QA score is below 90% you have to complete a Personalized training plan (but for now it is 85%)
What is the contact # of your TL, Leo, in case of emergencies or necessity?
628 219 6518. Ensure to save it to your phone!
True or False: Title tags can be used for ATAP
True; if the conditions are met by none of the products, Title tags can be used. Example: If the condition is present in some of the products, but not to all
On Tuesday, the contact us/booking example was moved from IAT to OVAT.
True. This information can be found in the announcements chat.
According to the ground rules, what are the working hours?
The project working hours are 6AM to 6:30PM PST. If working outside of these hours, remember to check in with the team lead.
TRUE OR FALSE: It is NOT possible to extend lunch breaks
False, It is possible to extend lunch breaks as exceptions, as long as you’re able to complete your 8 hours within the working hours.
Q: Name 1 of Vaco’s Core Tenets (CORE VALUES)
Timed: 10 secs to find answer
Any of the core values listed on page 5 in Vaco's orientation powerpoint are acceptable answers
True or False: Visuals can be used for ATAP
True
ASSET: Specialist Cars | LP: VW Cars | Question: REL?
Does the asset describe the products sold?
2 Part question
YES REL. Does the asset describe the products sold? Yes. Even if not manufactured by Specialist Cars (an aggregator) the LP sells cars. If the aggregator has a descriptive term of the BO, then we consider it to be REL. However the CAT is BCoWN and not PSDoF.
Use guidelines to name the priority list
TIMED: 10 SECS
Priority order
Product/Service Name
Product/Service Description or Feature
Brand/Company or Website Name
Brand/Company Description or Feature
Call to Action
Price, Sale, Deal
Proximity
Location
Other Valid Advertising Text
Invalid Advertising Text
Other or Unclear
True or False: The new PTP process also allows for appeals to your QA score.
True