Patient Experience
Name for official surveys required by CMS
What is CAHPS?
This report tells you what percentage of patients completed a survey
What is response rates?
Email invitations cannot have logos or other images
What is true?
HCAHPS surveys are for this type of medical experience
What is Inpatient?
Which one of our co-founders was a sociologist and statistician?
Who is Dr. Rod Ganey?
Press Ganey’s four core healthcare product offerings
What is Member Experience, Consumer Experience, Employee Experience, and Patient Experience?
This report is automatically emailed to the client after they send a file via FTP
What is FTP confirmation email?
JAJO stands for which months
What is January, April, June, October?
Survey used for services such as imaging and labs
What is Outpatient?
This technical guide given to clients to assist with the file layout and upload process
What is ITTI?
Dr. Irwin Press and Dr. Rod Ganey worked at this university
What is the University of Notre Dame?
This report gives you a list of all medical providers and sites that are set up for a client
What is MD export?
The Ingress Manager tab where you would enter the monthly max
What is sampling?
This service is typically sampled by provider
What is Medical Practice?
This symbol that needs to be at the end of every patient record in an upload file
What is the dollar sign?
Platform used to create custom digital-only surveys
What is HX or Foundations?
This DBS is used to view question variables and reporting conversions
What is PGSURVCK?
IZ0101 is this type of survey
What is HCAHPS integrated?
This service is often offered as a hand-out methodology
What is Behavioral Health?
This only app support team does not have a dedicated support model
What is Midmarket 801+, Team Lightning?
The five most common PX services known as the "Big 5"
What is Inpatient, Ambulatory, Medical Practice, Outpatient, and ER?
The tool used to add demographic filters to the Query Tool
The unique ID code given to hospitals by CMS and is needed for CAHPS set-ups
What is CCN?
This CAHPS survey was the most recent survey to become required by CMS
What is OAS CAHPS?
When R&A excludes a client from benchmarking
What is friendly exclusion?