Team Cloutier - December Team Meeting!

Holiday Season at TD!

100

 The term ‘Xmas’ simply means what? 

Christmas!!

200

Christmas trees were first used by who? 

Ancient Egyptians and Romans  

WOW! 

300

The Christmas wreath is a symbol of what? 

Love and eternal life! <3

400

What was the first state in the US to have recognize Christmas as an official holiday?

Alabama

500

The mistletoe is the symbol of what? 

Love and laughter!

Social Media

100

What is our SLAs for Social Media, PM/DM and Tweet and Comments? 

PM/DM=10Minutes

Tweets/Comments (2hrs)

200

What template do we use for a TDAF Bump Up?

Always use the TDAF bump up template in Teams

300

Who do we assign TDAF bumps up too?

Cesar Barral

400

Name 3 of our approved hashtags

#UnexpectedlyHuman

#TDReadyCommitment

#TDTreeDays

#TDThanksYou

#TDBank

#ForeverProgressing

#SmallBusinessMonth

#TDReadyChallenge

#ProudToBeTD

#TDEmployee

#TDLovesFL

#ProudTDEmployee

#happytohelp

#convenient

#alwayshereforourCustomers

#Heretohelp

#SaveSmarter

#thanksforyourfeedback

#alwayshereforyou

#happywecouldhelp

#wecare

500

Where can we find our Instagram tracker? 

Teams, Social Media, Files

Secure Message

100

Under which circumstance(s) can we bypass entering a customer's account in Ovation:

A. Debit Card Travel Notes

B. Credit Card Inquiries

C. Spanish cases

D. Always go into Ovation

D. Always go into Ovation

200

Name these Fidelity codes: 

Check a Stop All 

Check how an account was opened 

If an account is linked for Relationship Pricing

IMI5 

IM2E/IMFI

SCAM

300

What is the Case Reassignment Folder for? 

To place any duplicate cases from a Customer. 

400

Who do we need to CC on our Debit Card request emails? 

Yourself, [e-mail] and  [e-mail]

500

How to we handle Retail Manual Enrollments?

In the meantime: 

1. Please continue to send our customers the e-mail confirming if we were able to enroll our customer or not. (this remains BAU)
2. Please notate the case in MBO as, 'Eligible' OR 'Not Eligible'
3. Instead of closing the case out in MBO as 'Eligible' OR 'Not Eligible', please update as 'Answered via Secure Message'. (This will give you the credit of completing the case.)
4. Please DO NOT actually reply through MBO as this can bog down our system.

MISC.

100

What is TD Thrive?

A learning platform that reflects TD's commitment to develop our Colleagues by enabling you to build the skills you need to learn and grow today and for the future.

200

Where can all Digital Media procedures be located in CC Web?

Hover mouse over Products and Services

Under Digital, select Digital Media

300

TD Card Services' Login Page is being Decommissioned on what date? 

As of 01/15/2022, the login page for the TD Card Services website will be decommissioned and Customers will no longer be able to log into the site directly.

400

How can we tell the difference of an EMV vs. Contactless card in CMSe? 

EMV indicates is an EMV debit card

PERSODEBIT indicates is a Contactless debit card 

500

What are the 3 ways to locate a Specialist?

How/what do you search? 

Microsoft Teams - US-Novell

Fidelity - SME1

Connections - ?Novell