Concierge Process
What is the site where you file your approved leaves?
PeoplePay or ESS
Today was gonna be the day
But they'll never ____ it back to you
By now you should've somehow
Realized what you're not to do
I don't believe that anybody
Feels the way I do
About you now
Throw
Oasis - Wonderwall
For new hires: Identify 3 of the people in this picture
Insert image
What is GP-100-8.13?
Managing Concierge Post-Propagation Workflow
So it's gonna be forever
Or it's gonna go down in _____
You can tell me when it's over, mm
If the high was worth the pain
Flames
Taylor Swift - Blank Space
False
Majority of the team's first job is a Call center agent
True or False: We can close the ticket when we refer them to a different department / other company
False. GP-300-8: Rhipe Concierge Redirect process - we must always offer to follow up
Cause even when I dream of you
The ______ dream will never do
I'd still miss you baby
Sweetest
Aerosmith - I dont want to miss a thing
Who has the highest salary in their first job?
Cam
True or False: In the Summary Tab in Rave under resolution, this is visible to the customer
TRUE
First of all I won't take you cheatin' on me
Tell me who can I trust if I can't trust in you
And I refuse to let you play me for a _____
Fool
J. Lo - If you had my Love
For New Hires: Who is this?
Random Pic
What is the expected turn around time for Sev A Escalation Tickets?
4 hours
Let's kill this love!
Yeah, yeah, yeah, yeah, yeah
_____, pum, pum, pum, pum, pum, pum
Rum
Black Pink - Let's kill this love
What is the first and last phrase I say on our team chat?
Happy (Insert Day) and Thank you for today