One Medical/Amazon
What is the name of our Team?
Who is Delphinus
How much is a One Medical membership?
A One Medical membership costs $199 per year for non-Amazon Prime members or $99 per year for Prime members. Seniors can also get an additional discount for family members, and the cost for in-office appointments is in addition to the membership fee.
What is required when answering a One Medical call?
Intro: Thank you for calling One Medical Your Name: My name is …. Whose Calling: May I ask who I am speaking with How can I help you today:
All 3rd party requests for medical records (providers, specialists, labs, insurers) must be submitted by?
fax #602-218-4076 email via - onemedical.com/records
What is the centralized fax system which allows for all incoming faxes to be routed to 1Life?
What is Document Routing?
Who does One Medical service?
"One Medical" is a membership-based primary care service that is now part of Amazon. It is not a single person, but a company that provides healthcare services through a network of doctors and other medical professionals. One Medical offers both in-person and virtual care for a variety of health needs, including preventive care, managing chronic conditions, and treating common illnesses
Do you have to be a Senior in order to be an OMS patient?
No, One Medical Seniors caters to individuals who are enrolled in Medicare healthcare insurance.
What does C-I-CARE stand for?
C - Connect - (with empathy)
I - Introduce - (yourself, your role & purpose)
C - Communicate - what is happening and why
A - Ask - permission
R - Respond - with anticipation
E - Exit - with gratitude
Do you have to have an active membership to be seen by one of One Medical's PCP?
Yes - When inactive patients call in, they should be redirected to the Membership Team. Do not book any appointments, renew prescriptions, or offer any other care until their chart is active again, with the only exception being Red Flag Scenarios.
Where would a prescription refill request be routed too?
What is:
*Refill Rx Request HOLD Chart
*Admin
How much is a One Medical Membership?
A One Medical membership costs $199 per year for non-Amazon Prime members or $99 per year for Prime members. Seniors can also get an additional discount for family members, and the cost for in-office appointments is in addition to the membership fee.
What is required when exiting a One Medical call?
Consistently delivering C-I-CARE exits: Is there anything else I can help you with. Thank you for calling OM. We are here in customer support 24/7
offering the survey to every customer
How many Urgent Red Flags are there for Adults and name 5 of them?
What is 15
eGain - Document Routing Deep Dive
When was One Medical established and where?
One Medical was founded by Tom Lee in 2007. The company grew from a single San Francisco clinic to more than 72 locations across the United States, including 29 clinics in the greater San Francisco Bay Area.
What is a QA score of 85% considered?
What are the requirements for a COVID shot?
Current eligibility includes:
We will provide updates as information becomes available. Current eligibility includes:
Adults 65+
Patients 6m+ who self-attest must have an order from IOP or VMT
Note: COVID vaccines are not available as bookable appointments. Patients should inquire about vaccines during their flu or in-office visit.
Patients 6m+ who self-attest must have an order from IOP or VMT
Note: COVID vaccines are not available as bookable appointments. Patients should inquire about vaccines during their flu or in-office visit.
What will give you an automatic zero when routing a document in Document Routing?
Routing a wrong patients document/s into the WRONG chart
What does Amazon One Medical cover (4 major things)?
Primary Care, Telehealth, Specialty Care, Prescription Medication
What is required in order to speak with someone other than the Pt regarding their chart?
*MRRF *Continuity of Care
What are the weekly requirements to hit your document routing #'s for the week?
225 a week = 45 daily required