CDPH/Treatment
This billing issue is a problem we are still working to understand so we can help Californians seek assistance. At this time, we are not able to ensure that someone will follow up with you. I know this may be frustrating.
Will someone follow up with me if I file a complaint? Will you follow up with me after you call the pharmacy? How will I know if my issue / claim is resolved?
Applicants are encouraged to seek support from programs like CalFresh, WIC, CalWORKs, the Earned Income Tax Credit, Continuum of Care services, and other wraparound programs. Households with school-age children can also contact their local school district to find out what support may be available. All households can also call 2-1-1 to get connected to local resources.
What if an applicant needs additional help after the portal closes? s
: We encourage you to contact your health care provider or laboratory that did your test to find out your test result. While you wait for the test result from them, we recommend that you stay away from others out of an abundance of caution (refer to isolation instructions). If your test result comes back negative, you can disregard the notification that you received from us. If it comes back as positive, please follow the link in the text or call us back to generate a verification code if you would like the CA Notify system to notify others who may have been exposed.
I received a text message from you that I might be positive and to access a code. I have not received a positive result from my health care provider or laboratory. Does this mean I have COVID-19?
Hello, my name is Jane and I represent the California COVID Vaccination Information Services Line. Thank you for waiting while we transferred your call. To provide accurate information, I am required by the California Department of Public Health to read each answer to your question in its entirety. Thank you for your patience. For safety purposes, are you in a safe and convenient location
Transferred from COVID-19 Hotline
Thank you for looking for ways to make a difference for others in this difficult time. Here are a couple of ways you can help others: ● Volunteer through Californians for All. I can give you the website that can give you additional information on volunteer opportunities. Would you like that? Great, when you are ready that website is: www.californiavolunteers.ca.gov/wildfires/ ● A list of organizations to donate to wildfire victims is also available on the Californians for All website at www.californiavolunteers.ca.gov/wildfires/ ● If you are wanting to donate medical supplies, there is the California Coronavirus Response webpage I can provide to you for additional information on how to do that. Would you like that information? When you’re ready, that website is: covid19supplies.ca.gov
How can I volunteer/donate to help those in need?
A business may post a sign or placard at the entrance to their business notifying customers of the mask requirements. Additionally, businesses may post such information on their website or at point of ticket sale prior to entry or notify their members of masking requirements. As of March 1, 2022, the California Department of Public Health no longer requires masks in most indoor public spaces if you’re vaccinated. However, in some public places like airports and hospitals, all individuals may still be required to wear a mask regardless of vaccination status, and some municipalities, as well as businesses, may still require masking
• Emergency situations
• When death of the patient is imminent
How would a business provide information to their customers about mask requirements?
It sounds like you are looking for general information on testing for COVID-19. This is an information line specifically for Color COVID-19 Testing. For more information regarding COVID-19 testing locations, I can transfer you to a customer service specialist with more information about that. I am sure they would be happy to assist you. Is there anything else I can assist you with before I transfer your call?
Where can I go to get tested for a current COVID infection?
ID.me is set up to help you access your digital COVID-19 vaccine record if you were unable to access it through the California Department of Public Health website. It’s likely that CDPH has your record, but not your correct information. For instance: • Your mobile phone number or email address was not included or does not match, • Your name is spelled differently, or • Your date of birth does not match. ID.me helps to securely verify your identity so that CDPH can help you access or correct your record.
Why do I need to use ID.me to access my digital vaccine record?
You can help your employees by doing the following: • Partner with local providers for offsite vaccination events• Request a worksite mobile clinic • Help employees find and book vaccination appointments • Share and promote resources that support employees in getting vaccinated The California Coronavirus Response website has a Employer Vaccination Toolkit with more information about this. I can provide you with that website or text it to you at the end of our call if you would like?
I am an employer and want to help my employees get vaccinated. How do I do that?
The U.S. Centers for Disease Control and Prevention (CDC) advises schools, daycares, and other settings serving children and adolescents do not need to take extra precautions against mpox. The agency advises facilities to follow their everyday operational guidance that reduces the transmission of infectious diseases. This includes washing hands regularly, disinfecting surfaces and shared objects, and asking children, staff, and volunteers to stay home when sick.
What is the monkeypox/mpox guidance for schools and daycares?
Not everyone who tests positive for COVID-19 and visits a Test to Treat site will receive a prescription for medication. During the Test to Treat visit, COVID-positive patients will meet with a health care provider who will determine if they are eligible for treatment and which treatment is right for them. To be eligible, you: • Must be at high risk for severe illness from COVID-19 (majority of adults). • Must have experienced your first symptoms of COVID-19 within the last 5 days. • Must not be taking drugs that interfere with the possible COVID-19 treatment.
Does everybody who participates in Test to Treat get a prescription? What does it mean to be eligible?
I apologize, but we are only an informational line and unable to directly provide test results or look them up for you. I can, however, inform you of how someone can receive their test results from Color. Would you like this information?
Are you able to provide my test results or look them up for me?
: No, the service does not use or store personally identifiable information and is designed to protect your privacy. CA Notify does not use GPS, so it cannot record your specific location and it never stores or shares your name, location, or any other personal information.
Is Google, Apple, or the State collecting personal information?
We are calling you today to assist in scheduling your vaccine appointment and transportation to it. If you do not need this service but are interested in learning more about COVID-19, I would be happy to transfer you to the California COVID-19 Vaccination Information Line and I am sure they would be happy to assist you. I can transfer you now if you would like.
Outbound: individual does not want a standard appointment, or does not need transportation, but wants general information on COVID-19.
It is best to leave as soon as the evacuation is recommended by fire officials to avoid being caught in fire, smoke or road congestion. Don’t wait to be ordered by authorities to leave. If you are in a forest fire area, evacuating the fire area early also helps firefighters keep roads clear of congestion, and lets them move freely to do their job. Officials will determine the areas to be evacuated and escape routes to use depending upon the fire’s location, behavior, winds, terrain, etc. Law enforcement agencies are typically responsible for enforcing an evacuation order. Follow their directions promptly. You will be advised of potential evacuations as early as possible. You must take the initiative to stay informed and aware. Listen to your radio/TV for announcements from law enforcement and emergency personnel. You may be directed to temporary assembly areas to await transfer to a safe location.
When should I evacuate?
I would be happy to help you get connected to services. The phone number for CalHOPE’s Peer-Run Warm Line is 833-317-HOPE (4673) and is available Monday through Friday from 7am until 11pm for COVID-19 specific non-emergency support. Would you also like me to provide you with the CalHOPE website? I can provide it to you now or at the end of the call over text?
Can you help me reach CalHOPE Warm Line Services?
Thank you for your question. Unfortunately, this question is too specific to your circumstances and seeks information beyond what I can provide to you at this time. In these situations, we recommend that you contact a lawyer, legal aid organization, or tenant advocacy group. I can provide you with information on no- or low-cost legal aid if you would like?
Question is too specific to individual’s case, outside of the subject of tenant protections, or appears to be requesting legal advice.
We apologize for the delay. While the California Department of Public Health does try to turnaround inquiries within a week, some can take up to 30 days. We ask that you wait until then for a resolution.
I received a text message that my Digital COVID-19 Vaccine Record review is still in progress. When will I hear back on an update?
With the updated boosters being approved, the existing mRNA COVID-19 boosters are no longer authorized for individuals 5 to 11 years. I can help you book an appointment for the updated boosters if you would like?
Why was my child’s booster appointment canceled?
In general, cleaning once a day is usually enough to sufficiently remove potential virus that may be on surfaces. Disinfecting removes any remaining germs on surfaces, which further reduces any risk of spreading infection. If a facility has had a sick person with COVID-19 within the last 24 hours, spaces should be cleaned AND disinfected occupied by that person during that time. The current recommendations for cleaning recommendations, as well as the updated K-12 guidance for the current school year, can be found online.
Are there any cleaning recommendations in a K-12 setting?
All industries must maintain compliance with California’s workplace standards, either the COVID-19 Prevention Emergency Temporary Standards (ETS) or the Aerosol Transmissible Diseases (ATD) standard.
FOR ALL QUESTIONS REGARDING INDUSTRY GUIDANCE
The California Department of Public Health is partnering with Color to expand access to COVID-19 testing. This partnership will allow for quicker turnaround times for tests and reduced costs. Would you like Color’s website where you can find additional information on their company and COVID-19 testing?
Why is Color working with the state?
I am sorry to hear this, would you like me to generate the code for you?
The code I received from the sms is broken or invalid
Is there anything else I can do to assist you? Thank you for calling, and have a great day!
Standard Closure
I’d be happy to help you find information about medication delivery services, although this may be impacted by the fire, emergency or public safety power shutoff. Each local area has Maximus 51 REV: 101622 Maximus Proprietary Information Uncontrolled Copy If Printed their own programs and options available, so you’ll want to talk with your county’s 2-1-1 service to find out what’s available near you
Are there any prescription medication delivery services available?