Diner Center
Where in Diner Center would one locate previously redeemed points?
What is "redeemed points"
When you are scheduled for "Individual case work" what status in TD should you use?
What is "Omni case email work"
When should you use break/lunch status in Omni?
What is "Never"
Where would you look to locate a gift card purchased prior to 2018?
What is "Gifts admin portal" or if you do not have access to this you will use "Talla/GlobalDinerSupport"
Who is your current Sr. CSR?
What is "Denise Cavalli"
What are three possible reasons a diner would not be located in Diner Center?
What is "Diner does not have an account, Diner Center page has expired and needs to be refreshed, Unable to locate an account based on the email that the diner is providing"
When scheduled for training, what is the best way to identify which training it is?
What is "Click on exclamation point on schedule"
When is it acceptable to use "unavailable chat end" status?
What is "When you have reached or exceeded your scheduled chat window and are still actively engaged in a chat"
Where are the two locations in which you can find your supervisors contact information?
What is "Top of team slack channel & 1:1 doc"
Who on this team currently lives in Cancun, MX?
What is "Jesus Fonseca"
How to identify why a diner did not receive points a reservation?
What is "Click on reservation confirmation number and the points rule section"
Agyle/Playvox is used for?
What is "Daily activity schedule and to request time off"
What are three ways you can display work avoidance?
What is "Holding onto chats/emails, not answering a chat/email in a sufficient amount of time and allowing it to be transferred to another agent, disconnecting a chat outside of guidelines, changing status to unavailable when a new chat comes in"
How many times a day should you use your break/Away status?
What is "As many times as you take a break and or need to step away from your computer"
How many children does your supervisor have?
What is "five"
When is it okay to purge an account in Diner center?
What is "When a diner has an anonymous account and is looking to change their email to the email of the anonymous account"
Submitting time off will ensure that you have the approved day off and you are getting paid!
What is "No, submitting time in Agyle only gives the approval for the day off but not the pay. In order to get paid, you must also submit time off in Workday"
What is the only case type you should have in your case bucket? And why?
What is "Waiting on Customer. Because it will send auto-email if we do not hear anything back in 7-10 days and it will auto close if no response is received within 14 days"
What is your supervisor's favorite slogan?
What is "I got you"
What is one fun fact about: Manny, Olga, and Monica?
No right answer
If a diner reaches out and expresses that they have expired points but you do not see any expired points, what could be the three possible reasons?
What is "Diner is providing wrong email address, Wrong region of Diner Center is being viewed, Diner did not have any points expire but instead recently redeemed points"
This system is responsible for measuring/tracking what?
What is "Attendance & Adhrence"
What are our current goals for Chat AHT, Email AHT, CSAT and where can you locate in SF?
What is " Chat AHT: 15-17, Email AHT: 8-10, CSAT 8.65 - 8.95. https://opentable.lightning.force.com/lightning/r/Dashboard/01Z3p000001K2NlEAK/view?queryScope=userFolders"
What is the fastest way to pull up a restaurant in charm?
What is "Charm link in Salesforce"
Who on this team has had their Appendix removed?
What is "Siena Allen"