IG Labs
What are our 4 core offerings under IG Labs?
1) Design & Prototype
2) Build Agents
3) Build Workflows
4) Deploy Platforms
What are the 3 core ways we support our customers globally?
1. Staffing
2. Managed Services
3. GCC Expansion & Buildouts
Roleplay!!! What is your outro to set a generating opportunity meeting?
In our next meeting, I’d like to get an understanding of your top priorities and strategic roadmap, so I can better align what we do at Insight Global to help accelerate your progress towards those goals.
What makes something a Sprint Team instead of a traditional custom team?
1. Customer has pre-defined solution
2. Billable Lead that does majority of delivery management
3. Global resources required (majority of team)
Roleplay!!! How would you introduce IG Labs to a customer?
IG Labs is our services and software organization focused on building and scaling AI Solutions.
How do you explain our bench?
1500 engineers on staff – we are rapidly growing our bench and engineers on staff to meet the demand of our customers who by the way can convert our people! At any point, 10-15% of our bench would be available for redeployment.
Which type of meeting would you run to understand which vendors a customer is using and for what type of work?
Services Landscape
What are the 3 best paths to a custom team?
1. Taking over an active service from a competitor
2. Transforming your staffing on a SOW to a custom team
3. When you get New Reqs in bulk (5+ openings)
Explain how Agents, Workflows and Platforms work together.
An agent completes a task or makes the user more efficient in that task.
An agentic workflow is the combination of many agents working in unison to complete an objective.
An agentic platform is the factory that powers AI workflows across the enterprise.
What is a Sprint Team?
An international team with a billable lead managing delivery. The customer knows the scope of the work, resouces needed, and preferred monthly rates, so minimal solutioning is needed.
What are the 3 components of an SOW Framework meeting that you are trying to understand from your customer?
1. Scope
2. Delivery Model
3. Pricing Model
What are the 4 main customer challenges that make a customer the right fit for a custom team?
Capacity, Task Management, Productivity, Onboarding
What are the 6 Key Layers of AI?
Machine Learning, Deep Learning, Large Language Models (LLMs), Generative AI (GenAI), Agents, Agentic AI
Roleplay!!! How would you walk a customer through IGs international growth journey?
2001 – we were founded as an IT staffing company which has scaled to be one of the largest talent providers in the world now supporting 4,000 customers making roughly 60,000 placements a year
2015 – our customers were demanding more from their vendors besides staffing so we launched our professional services division where we now have over 400 active programs in 6 domains
2020 – our customers needed vendors who could help them with cost containment as they looked to expand nearshore and offshore so we met that need with a $20M investment. We are now operating in 40+ countries and have over 2000 consultants and growing!
What questions do you ask a customer during an international single topic meeting?
1. Where - Do you have anyone outside of the US and where? Are they remote or onsite? Are they in your facility or suppliers?
2. What - What do they do? What are the skillsets?
3. Why - Why international outside of cost?
4. How - How are you billed? Hourly, monthly or outcome based? How do you interview/manage?
Roleplay!!! How would you introduce custom team to a manager?
We build and manage project teams to help you achieve your key results, deliver against your priorities and accelerate your vision.
We own the productivity, efficiency and quality of the team while you maintain the strategic direction of the work.
Roleplay!!! How do you explain our differentiators against our competitors in the AI solutions space?
We approach AI from the bottom up, starting with execution — not just strategy decks or pilots that stall out.
1) Unlimited Access to Talent
2) Execution Over Theory
3) People + Technology
What is our attrition rate in India and why? How are you selling this to a customer?
9% attrition rate – we provide best in class multi generational benefits. Out health insurance for our India Employees has a 30 LPA of coverage! DO NOT SELL CONSULTANT ENGAGEMENT, meeting with a consultant every 6 weeks when we are saying they are “on our staff” is not impressive in India.
oWe helped Microsoft build domain‑specific task agents that improved Copilot training, accelerating productivity across industries
oWe helped Cisco build and validate agents in virtualized MCP environments, improving accuracy before real‑world deployment
oWe helped AT&T capture workforce expertise into scalable AI playbooks, enabling trusted, end‑to‑end business automation
oWe helped PwC deploy governed, task‑focused Copilot agents that scale productivity across industries
oWe helped Meta annotate virtual effects data to tune Llama for higher model accuracy
What are 3 buying queues for custom teams if you are currently staffing on a SOW?
1. Your hiring manager, or their leadership, is demanding more value.
2. Procurment is challenging or auditing the current SOWs.
3. Transforming can make the service lager (add scope).