Policies and process
These information must be collected when a Contact is made ( EID) and availability of vehicle
What Is CFA
No matter what i do all i think about is you
Dilemma
Never ask permission if they want you to create a profile, instead ask directly for their Driver’s License information.
rental ready process
In finding the profile using Name and Phone Number what needs to be verified ??
b. what information should be verified
Verify current home address. to include 1. address line 1 or 2 city and state
zip code
I understand; we price ourselves to be competitive with other companies. Can I check a different vehicle size for you?
The price is too high!
This must be done prior to booking and cannot be added after
What is booking with points?
It's my time and I'll use it any way i want to
My Day
Immediately after quoting the rate, state “I can set this up for you, have you rented from us before?
how to assume a sale
I have no email but the customer must be kept in the know. how do I proceed ????
Ready all renter requirements and breakdown of rates on estimated page
I want to help you get the best rate possible. Were you looking at our website or a third-party like hotwire, Priceline, or? Are you looking at the website right now? It is possible that our rates have changed since you last checked.
It’s cheaper online!
These two main pieces of information must be provided to create a profile
DL # and valid email address
you fill my heart with so much joy and peace
excess love
Have a back-up plan. If the customer does not provide you their DL, still search for a profile using???
WHAT IS THE WILD CARD METHOD
In order to book me I must not be attached to a checking account
what is specialty vehicles and major cc
Looks like that location is quite busy during that time. Can I check another location for you? Are you flexible on your Pick up date or time?
The branch is sold out?
This must be said or the reservation is dead
Email spiel
carried in the rhythm of the wind to call me out. you would cross an ocean
Jireh
occurs when a reservation is created measured by # of calls taken. aid sin job security and revenue
what is capture
• Check if there are any vehicle restrictions during the qualification portion of the call? what part of the call flow am I?
age requirement
I completely understand! We do tend to book up – I would recommend holding this, so you get the best rate, and you have a car saved. If your plans do change, there’s no penalty to cancel.
We’re still finalizing our plans
This is said before rates and mileages after determining what i want
Qualification
tell yuh inna dis mi put mi heart to it ahhh ahhhhh yeah wull heap a pressure
born fighter
I am multiple in booking but can only be valid and complete for one specific KPI
what is multiple booking with rental ready
I can be picked up once I am in 10 miles of the location and booked with 2 hours of pick up. But must be physically here
Staten Island
I completely understand! We do tend to book up – I would recommend holding this, so you get the best rate, and you have a car saved. If your plans do change, there’s no penalty to cancel.
We’re still finalizing our plans