Service & Selling
Operational Excellence
Asset Protection
CD
On Stage
100
These are the four "Moments that matter"
What is Host my client, style the proposal, celebrate the moment, and nurture the relationship?
100
The length of time a reservation (layaway) can be on hold for, and the two additional things required to place an item on reservation.
What is 24 hours with a confirmed appointment in ICON and manager signature?
100
This is the Team meeting spot in the case of an evacuation.
What is Tavern on France Parking lot?
100
For the upcoming Sun Song fragrance launch where can I find my clients who have purchased a fragrance in the past?
What is the Perfume Potential Per Category List in ICON?
100
This is the glove requirement when handling leather goods, small leather goods, jewelry, watches, and Objets Nomades.
What is one black glove?
200
This is the correct way to process a .com return
ESVC
200
The amount of leather goods (including SLGs) a customer can purchase in a day & the amount of one SKU that can be purchased in a day.
What is three total leather goods and two of the same SKU?
200
All the hairstyles for women shown comply with Louis Vuitton's On Stage Guidelines except...
1.
2.
3.
4.
5.
6.
What is #2- Half up/Half Down and #5 Headband/hair accessories.
300
The following questions asked in the "Did You Enjoy" client survey, all effect your team impact score except...
1. I felt a real sense of enthusiasm in the store.
2. I had a unique and memorable experience at Louis Vuitton.
3. Louis Vuitton sets the standard for a luxury store experience.
4. The Client Advisor made me feel special.
5. The Client Advisor truly cared about my needs.
6.The Client Advisor was knowledgeable about Louis Vuitton’s products and services.
7.The Client Advisor delighted me with his/her ability to surprise and inspire.
What is #3. Louis Vuitton sets the standard for a luxury store experience?
300
The amount of days a client has to come and pick up a paid hold or repair.
What is 90 days?
300
How many days after my clients first purchase do they need to return and shop with me to become engaged?
What is 14 days?
300
When reviewing the following examples of nails, all styles do not meet Louis Vuitton's On Stage Grooming Guidelines expect for which photos?
1.
2.
3.
4. 
5.
6.
7.
What is Photo #1 & Photo #3.
400
The two places I can review upcoming product launches>
Product Lifeline & Clienteling Calendar
400
When it comes to being On Stage ready, these uniform items can be substituted with a personal version- only if they closely match with the official uniform piece, have no visible logos, and are approved by management.
Options:
A. Footwear
B. Blazer/ Sports Coat
C. Men's Crewneck Sweater
D. Women's Dress Pants
E. Women's Black Knit Crewneck Top
F. Men's & Women's Collared Shirt/blouse
What is A. Footwear and D. Women's Dress Pants.
500
Which of the following accessories/clothing items align with the On Stage Guidelines?
A. White Socks
B. Louis Vuitton Watch
C. Simple Silver & Black unbranded watch.
D 1-2 pieces of personal LV Fashion Jewelry
E. 1-2 pieces of personal LV Fine Jewelry
F. Neutral-colored unbranded contact lens glasses.
G. Simple Hoop Earrings
H. Cartilage Simple Stud.
I. Women's Personal LV Black or Monogram Belt with Gold Hardware.
J. Men's Personal Black with Silver hardware unbranded belt.
What is B. Louis Vuitton Watch, E. 1-2 Pieces of Personal LV Fine Jewelry, F. Neutral colored unbranded contact lens glasses, I. Women's Personal LV Black or Monogram Belt with Gold Hardware, and J. Men's Personal Black with Silver hardware unbranded belt.