WSPN
This removes seats from the booking
What is 4RX ?
This is an opportunity for us to improve the lives of our customer, communities and each other.
What is Service.
This benefit covers the vehicle if anything happens when a card holder rents a rental car.
What is Auto Rental Collision Damage Waiver benefit
The maximum amount is 5 minutes.
What is Hold Time
This airline never has seat selection
What is Southwest
This is always raising the bar so we do great work that last.
What is Excellence.
A corporate credit card Chase offers.
What is Freedom/Ink/Corporate Flex ?
This is the first thing we need to ask on a verified screen pop.
What is asking for full name and zip code?
This must be reviewed every day and acknowledged with in 72 hours
What is Qfiniti
What are Taxes and Fees are included?
Making people feel seen, heard and connected.
What is Heart.
This is the only card that can use The Edit.
What is Chase Sapphire Reserve.
Being upbeat and friendly throughout the call.
What is power of tone and can-do attitude?
This system is used to see if a refund has been received back to JPMC
What is Travcom?
This is how you view the schedule change history.
What is *HIA ?
Taking the time to truly understand people and uncover what they need.
What is Curiosity?
Should be given to the cardmember when they inquire about trip insurance.
What is Benefits phone number (800-356-8955)?
This must be advised to everyone when another person joins the call.
What is CMD?
This type of booking cannot be changed or modified, it must be cancelled and rebooked.
You do this to price an adult with a lap infant.
What is 4PPADT/INF ?
This is using good judgement and holding ourselves accountable.
What is Courage
This card type accumulates 5x the pts on travel when booked with chase travel and 2x the pts on other travel purchases.
What is the Chase Sapphire Preferred
This is the maximum amount of people allowed on a booking in ORXE.
What is 8?
A type of booking exchange that must be approved by a TL before proceeding.
What is a Partial International or Domestic?