CEA Quality
List the 7 BPA Requirements
1. Disposition, 2 Transaction Accuracy and Interaction Notations, 3. Providing Accurate and Complete Information. 4. Effective use of tools, 5. Contact Management. 6. First Call Resolution, 7. Adhered to Standard Procedures/ System Prompts.
This Team member is a twin.
Mildred Lundy
This team member was 19 only had driving license for 3 months and drove to Arizona to see the Cubs in spring training.
Jan Peterson
What are the 7 CEA Behaviors?
1. Be Warm and Friendly, 2. Own It, 3. Show Appreciation, 4.Listen Actively and Respond Appropriately, 5. Make It Effortless, 6. Fisher Ambassador, 7. Set Expectations
This Team member shared her responsibilities via video as a CSR1 Phone Agent for our NA Career Band Alignment.
Roshawna Purnell
This team member has been playing the violin for 20 years.
Charla Franklin
This Team member lived in Derry, New Hampshire and collects coins.
Carol Jones
How many Team members achieved a 95% or better for the month of November 2024?
6
This Team member assist when needed for our Puerto Rico team.
Ana Acri
This agent lived in L.A and likes classic rock music.
John Bumbales
This Team member was driving one night and hit a cow.
Cassandra Moore
This Team member achieved a perfect 100 for the month of November 2023.
Sue Whitaker
These Team members have been involved in UAT testing at the local sites during 2023.
John Bumble's, Ana Acri, Mildred Lundy and Sue Whitaker
This team member goes trail riding with her husband in his Jeep and is learning to garden.
Paula Grzymala
This team member and friends locked a teacher in her classroom in high school.
Sue Whitaker
These Team member achieved 95% or Better for December 2023
Charla Franklin, Paula Grzymala, Lisa Hanley, Carol Jones, Jan Peterson, Sue Whitaker and Erica Taylor.
This Team member was recognized during Customer Service Week for helping Sales Rep with customer issue.
Erica Taylor
This team member has a Golden Doodle named Dooley and has lived in six states.
Lisa Hanley
This team member sings in a gospel musical group and wanted to be a school teacher.
Erica Taylor