To Legacy and Beyond
Name the 2 legacy TV packages no longer offered to customers
Gold,Silver
What does ACP stand for
Affordable Connectivity Program
Hello how can i add Disney plus so I can watch Dancing with the Stars( do we offer it )
we do not offer it and then how do we direct customers to get it
What is our 1 Gb upgrade called
Spectrum Internet Gig
Food Network
Select /Mi Latino
What is the name of the choice package we no longer offer to customers
Choice 10
If a customer is not pre approved what ten digit number do they need
Application ID
I want to watch Thursday night football where is it! its not on any of the usual channels
Amazon Prime has the rights to Thursday night football
What is our 400mb package called
Spectrum Internet Ultra
Outdoor channel
Sports View
What is the name of the streaming package we no longer offer to customers
TV Stream
where would you look for pre approved ACP customers
The Purple Banner
WHAT!?! happened to Days of Our Lives?
its now exclusively on peacock
I just want to watch golf (has select) what do you add to the account
Sports or entertainment view both work
HBO
Trick question
what is the name of the package that replaced Digi tier 1 and 2
Entrainment view
How long does the ACP take to take in to a effect
1 to 2 billing cycles
what channel is The Boys on
its on Amazon Prime
Hello i want to watch Power's new season and the new season of south park is coming out i want to watch that as well ( has select) What do you add to the account
Add starz (south park is on comedy central which is in select)
GSN
Entertainment View
Do we still offer the spectrum premium Pack
We don't offer that however customers can still get premiums al cart
If a customer is having issues with the ACP process who will the contact
FCC
I want to order UFC 10000 for this Friday
ESPN+ actually has exclusive right to UFC
Hello i want to get the channel that has all those old game shows , my grand kids like to watch tom and jerry and those old cartoons on boom something and want my internet to be slightly faster but don't want the top package also i want to watch yellow jackets and house of dragons (has select and internet plus) What do you add to the account
add sports view and entertainment view HBO and showtime also internet upgrade to ultra
Big Ten
Select/ Sports View (depending on the area)