Fun Facts about the team
Hector served in this military branch...
What is the Air Force ?
20% is deducted if this is missed...
What is FCR?
This is 15 minutes twice a day...
2 things you should do if you need help...
What is Knowledge base and chat ?
This marine animal is the largest mammal on Earth.
What is a blue whale?
Professional Stitcher
Who is Hilda?
this should be done before providing any information on any record...
What is verification ?
Cannot exceed 35 minutes...
What is a lunch break ?
Needs to be sent out if you completed a plate change..
What is a dismissal letter?
This Canadian artist wrote the international hit, "Sorry."
Who is Justin Bieber?
Origami master on the team...
Who is Alex ?
Should be provided on every interaction
What is a willingness statement ?
One way to be sent home and expected to return to work ..
What is strapless sandals... ?
Account ( FS/LP/STVA) can remain open with no activity for..
what is 36 months for FS and LP acct and STVA 30 Days ?
This bird is the only one that can fly backwards
What is a hummingbird?
Sup que agents on the team...
Who is Miguel and Brandon?
Should be offered to customers who don't have an account
What is Self Service Options?
2 Missed notes in a month or back to back months =
what is a PIP ?
If you locate a record for a caller.. at a minimum one record must be...
What are notes ?
The most famous 3 letters in this building
What is VTO ?
what is don't forget to email... :)
Cost the company money...
What is Incomplete or missed notes?
When you leave early you must notify a BLANK and...
What is a supervisor and Email attendance line?
Express lanes that need to be dismissed instead of a plate change..
What is A680 and A580 ?
Best supervisor and team lead....
who is hector and mercedes ?