Acronyms
Products and Services
Connecting with Customers
Tools and Systems
Troubleshooting
100
Corporate Responsible User
What is CRU
100
$199.99 plus tax
What is the cost of the MicroCell
100
AT&T's largest corporate account.
What is Coca-Cola
100
Shows all customer information like plans, features, subscribers, call detail (billed and unbilled) data, etc.
What is Telegence
100
Third step of the troubleshooting pyramid.
What is the Network
200
Billing Account Number
What is BAN
200
Time of day the phone can be used (for messaging, browsing, and outbound calling)
What is Smart Limits
200
Avoid or tune out distractions, focus your attention on what the customer is saying, and asking clarify questions.
What is Effective Listening Skills
200
Verify customer, track customer needs, makes cases, commitments and notes, takes a payment, etc.
What is Clarify
200
Short-term file of voice and data service pertaining to a specific customer
What is VLR
300
Base Station Controller
What is BSC
300
No overages, no worries. Send and receive as many text, picture, video, and instant messaging (IM) messages as you want, to anyone in the U.S.
What is Messaging Unlimited
300
Rate of Penetration, Return on Operations, Revenue Intensity, and Reputation.
What is The 4R's
300
Window to the network, VM password reset, test text messages, check provisioning, update sim, activate sim, etc.
What is Snooper
300
Identifies a customer on the AT&T Network?
What is the IMSI
400
Average Revenue Per User
What is ARPU
400
Includes comprehensive call details, including phone numbers dialed and received, call lengths, and call times.
What is Detailed Billing
400
Total Number of Disconnects x 100% divided by Customer base equals.
What is Churn
400
Programming instructions, basic phone information, instructions for feature use.
What is Device Tutorials
400
Agreement tab/profile table, Page Options, Subscriber Network History
What is the path of finding the "switch control"
500
American Telephone and Telegraph
What is AT&T
500
Call waiting, caller ID, text messaging, data services, mms, and call holding are all...
What is Service Affecting
500
The company is financially responsible, pays the bill and receives a discount due to the large number of lines associated with the account.
What is Corporate Responsible User
500
Assist Customers with their online account.
What is CSR Admin Tool
500
What is the network element that compliments the HLR by storing details on text messages and MMS?
What is the MIND
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