Back to Basics 1
LDA's should be contacted no later than what time?
2 p.m. (or 4pm for late night)
Where are TF Expectations Located?
Pinned to top of the Taskforce channel
When does an LOA extension need to be completed by and what would the new LOA start date be?
Prior to the return date (monday). Start date would be first Tuesday of new course.
When should I have all of my Transition calls attempted by?
EOD Tuesday of week 4
Who has a dog named Miles?
Vanessa Jones
How do I earn gold tickets?
LDA 10+ SWOPS
HOT SAS Xfers
60%+ Retake call completion
I got a new dog! Where should I post this?
Show & Tell
What is the expectation of call backs?
Outreach and close the pending activity within 24 hours of you returning to the office.
Is there ever a reason that you would need to complete a second grad chat with a student? If so, when?
After a failed course (within the 20 wk to grad timeline)
Who can spin fire?
Dan
When is it okay to be off camera?
Never, your camera must be on with all interactions with MGR, team meetings, dept huddles etc. Make sure you are dressed appropriately :)
What will be posted in the SWOPS and Golden Tickets Channel?
SWOPS
HOT transfers to SAS
Who should I text if I'm going to be late or out of the office?
Sydney - 813-347-3559
What is included in order to get Grad Pack completed
Grad Chat (activity) + Approved resume + Mock Call + Profile updated
Who has gone viral on the internet?
Yasmina
Where will our meeting agendas be posted?
Stuff You Should Know
If a student wants an LOA, what are 4 things Ilenia needs to know before she will consider approval?
1. what is the reason
2. how much time is needed
3. what do they plan to accomplish in this time
4. did we look in to other options
If I have 140 pillars for the month of June and I have already completed 56, how many more do I need to complete to hit 75% for the month?
49
How did Precious get her nickname?
She was born on Valentine's day!
Where can I find information regarding how to complete a program transfer?
The Hub
Which channel will the HOT blast be posted in?
ADRs & Risky Business
What are the daily outreach expectations for:
Dials
Talk Time
Top 50
UCC
80
3:30
95%+
15
We have 7 Pillar Calls (not including externship). What are they?
Welcome Call
Transition
FAW
Retake
Grad Chat
Grad Pack
Scholastic Honesty
Who is our director?
Brian Gonzalez