SOP Review
Patient wants to speak to store manager
What is transfer to voicemail?
Nick Cannon has this many kids.
What is 12?
In this grade students typically hit puberty
What is 6th grade?
This was the longest serving president. He served for 12 years
Who is Franklin D. Roosevelt?
This Real Housewives of New Jersey star spent 11 months in prison for fraud.
Who is Teresa Giudice?
What is offered to transfer to the dispensing pharmacy so the pharmacist can verify if the medication can be order?
These two people made history as the first father/son duo to play in the NBA simultaneously when the latter joined the LA Lakers in 2024.
Who is LeBron James and his son, LeBron James Jr.?
12a-4b+5-4a-4
What is 8a+1=4b
This was the first president to be sworn in by his nickname
Who is Jimmy Carter, born James Earl Carter Jr.?
Patient says, "Does Walgreens take Humana insurance?"
What is advise patient to check with their insurance company or advise patient that we would have to process a medication through their insurance to verify?
The caller wants you to refax their prescriber after we have already submitted a request to them 2 days ago.
What is offer to refax doctor for them?
What singer famously performed with an albino Burmese python at the MTV Video Music Awards?
Who is Britney Spears?
This is the process which clouds are formed
What is condensation?
This president was given a $20 speeding ticket for riding his horse and buggy too fast down a street in Washington D.C.
Who is Ulysses S. Grant?
25% of 5
What is 1.25?
This SOP provides the process for when a caller wants to know the reason that they did not get the full amount of medication that was prescribed to them.
What is SOP 1.12.42?
They hold the record for winning the most Oscars
Who is Walt Disney, who won 22 Oscars?
Doing this helped the government raise money during the Revolution.
What is selling bonds?
This act limited the president's ability to nominate federalist judges.
What is the Judiciary Act of 1789?
This is when the first World War begin
What is 1914?
Patient calls in wanting to pick up OTC or store items through the drive thru.
What is advising the caller to go through the drive through and request it from the OTC item from the list of available items OR offer to use the Walgreens App or website for curbside/drive-thru pickup?
This movie won the first ever Oscar for Best Animated Film?
What is Shrek?
The Louisiana territory was purchased from this country for this amount.
What is France for $15 million?
According to his wishes, this president was buried wrapped in the American flag and his head rested on a copy of the U.S. Constituion.
Who is Andrew Johnson?
This president was the only president to study to become a medical doctor.
Who is William Henry Harrison?