Case Types
Caller fell on the transit bus.
What is Premises Liability
Caller wants to speak to your Manager
Procedure | Caller is Requesting a Manager/Supervisor
I'm loving it!
What is McDonalds?
Your team cannot hear you while you talk
What is "You're on mute?
Member on the team just had a grandchild
Who is Kisha?
My dog was attacked by attacked by my neighbor's dog.
What is civil
To ensure your name is pulled correctly when caller is signing the retainer.
What is Procedure Sign Name in Status Tracker?
Finger Lickin Good
What is KFC?
Presenting your screen during the meeting
What is "Can everyone see my screen?"
This team member loves roller skating.
Who is JanDae?
Caller needs help with VA claims
What is Social Security Law
Rebuttals help persuade the caller, answer questions, and provide scripting for any pushback.
What is Persuasion, Getting the retainer signed?
Gather Round the Good Stuff
What is Pizza Hut?
Everyone shows present during the meeting.
What is Do we have everyone here?
This Team members plays the Saxophone.
Who is Jasmin?
Caller wants to sue Insurance company for not covering something they are paying for
What is Insurance Bad Faith
Unintentional Disconnects: The caller is mid-sentence, does not disclose they are going to disconnect, and the line disconnects.
What is Procedure Dropped calls?
We Speak Fish
What is Long John Silver's?
During the huddle, another meeting is coming up.
What is I need to jump on another call.
This member writes and listens to poetry.
Who is Destiny?
Caller's travel rights were violated
What is Consumer Law
The firm or Alert will reach the DID number to test the lines.
What is Procedure Handling Test Calls?
M’m, m’m, m’m, m’m,…toasty
What is Quiznos?
Everyone hears an annoying sound during the meeting and no one knows where it is coming from.
What is “Can everyone mute themselves please?”
This member was a US Gymnastics Federal member for over 13 years and almost made it to the Olympics
Who is Tonya?