New Hire
After spending one week in the training room, you are then required to spend 4 weeks inside the pit before moving to your team where you learn about BPS and the indexing applications
What is New Hire Training?
A set of documents related directly to the carrier
invoices; rate; confirmations; FC ppwk; emails
What is carrier documents?
Exceed the customers expectations at all times and handle their transportation requirements from the moment of pickup until delivery.
24/7/365
What is TQL Mission Statement?
For underage employees
What is a baby blue lanyard?
Inputting the invoice number only on loads and checking t he carrier paperwork
What is icarrierml?
Starting out, you only have to do 14 loads every hour
What is New Hire LPH
We only check the temp, temp copies, BOL, carrier Invoice, and receipt
What is checking for Dupes?
Pledge Integrity
Exceed Expectations
Recognize the value of teamwork
Be forthright about conflict
What is TQL Winning Principles?
Appropriate t-shirts, leggings/jeans, finger length shorts, gym shoes/sandals.
What is TQL dress-code?
Checking customer docs and receipts to ensure they belong to that load
what is indexml?
The first application you learn as you onboard with your schedule and personal information
What is Workday
Locate a Load
What is Load Manager
You are permitted to listen to music, podcasts, and shows without the visual distraction.
What is Cell Phone Policy?
Know what kind of people we are looking for and really take that bonus for granted if you can get them to stay 30 days. Also try to get them to work in the same location as you
what is recruiting?
Reaching out to carriers and/or brokers for any missing/clearer paperwork (worth 100 per queue)
What is MPOD, MPAGE, and MCLEAR?
You get multiple of these videos and/or articles when you start, to learn about TQL resources, rules, and regulations
What is Knowledge Gateway?
The Indexing queue loads go to after its been processed through the decision tree (post indexing)
What is IPAPER?
1. Develops Talent
2. People Skills
3. Decision Making
4 Work Ethic
5 Accountability
6 Delivers Results
What is The 6 Core Competencies
When a load has a rate exposure while you are in the indexing application, where does it go?
What is IMGMT?
Where you go for 4 weeks after one week of training before you come onto your actual team
What is the PIT
Entering carrier invoice numbers and rates
What is ICarrierML
Integrity
Professionalism
Accountability
FOR
Fellow Employees
Customer
Carriers
What is the Sales Business Code of Conduct
IPAPER/EPAPER, BELECR/BMAILR, ICARRIERML
Team Latavia Queues
Taking inbound calls from carries discussing their issues with rates and accounting
What is PRT?