Work
Life
Professional
Personal
Balance
100

A type of recovery that can be done regardless of the amount as long as it's within the cut off time (before 5:30 p.m. ET Monday through Thursday; Friday through Sunday and holiday's cut-off time extended to 5:30 p.m. ET on following business day) and is applicable to all scenarios except ID Theft & Transcodes 121, 357.

24 Hour Return Reversal

100

On the farm, what is a kid?

A baby goat

100

A person, 18 years of age or older, who an employee reasonably believes is in some way physically or mentally incapacitated and unable to protect their own interests is also known as?

Vulnerable Person

Article no. 37586

100

Which member of the Beatles married Yoko Ono?

John Lennon
100

True or False:
A branch banker can initiate to reassert a UCC Claim.

False

200

Which claim scenario happens when a customer reports transactions performed by third party that obtained access to claimant's account and information fraudulently / under false pretenses.

Third Party Inducement

200

What geometric shape is generally used for stop signs?

Octagon

200

What information should be documented in LAW notes when freeze is requested on business account?

Requesting Banker's Name and SID

200

What is the rarest M&M color?

Brown

200

What type of Recovery is applicable only for Unauthorized Draft Scenarios?

Rule 8 Recovery

300

What are the 3 types of DACC Claims?

*Missing Endorsement

*Forged Endorsement

*Altered Item

300

A group of ravens is known as?

Unkindness

300

What are the correct letters for ID Theft scenario?

-Police Report

-Identity Theft Fraud and Forgery Declaration

300

Area 51 is located in which state?

Nevada

300

Which country does Perth, Adelaide and Brisbane belong to?

Australia

400

What are the guidelines for freezing business, commercial/treasury or trust accounts? guidelines for freezing business, commercial/treasury or trust accounts?

Request must come from assigned banker/branch and claim was filed due to check or wire fraud

400

What are the names of Cinderella's Stepsisters?

Anastasia & Drizella

400

Scenario: A customer is calling about a fraud check that was printed electronically but the signature was hand written. What fraud scenario would this fall into if you will file a claim?

Forged Maker

400

Who named the Pacific Ocean?

Ferdinand Magellan

400

What is Cynophobia?

Fear of dogs

500

These acts typically include a third party tricking or coercing the elder or vulnerable customer into providing account information, sending money in any form or withdrawing funds.

Financial Scams


Article 93488 

500

Who is the supreme being and creator of the universe in Philippine Mythology?

Bathala

500
What is the timeframe for UCC Claim over $5000, Chase to Chase reported before 5:30PM ET, M-F?

Up to 5 business days from receiving completed Fraud Packet

(37554 UCC Timeframes)

500

This "happy hormone" which is also known as the body's natural painkillers are released by the hypothalamus and pituitary gland in response to pain or stress.

Endorphins

500

What kind of Letter/Affidavit is sent for Counterfeit/Forged Maker Scenarios with less than 5k under the 24Hr Recovery Option?

None

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