PO PERFECTIONISTS
The Oracle tool to check if a customer is listed as PO mandated
What is the Credit Snapshot report or CPT?
Mythics, DSI, DLT, Affigent, and Vaske
Who are the 5 Public Sector authorized renewal partners?
This is something a customer does not want to hear when calling customer service
What is "You're kidding me, right?"
This is the #1 duty Readiness has
What is quoting/publishing or first renewal validation?
This person has bought, sold, or traded more than 40 cars and motorcycles
Who is Brian?
The document that replaced the PO Exception Form (POEF1) as a valid commitment to pay for Non-PO mandate customers
What is a signed quote letter?
Period when Oracle honors the AAR in effect at the time of Award
What are Option Years?
When you have absolutely no idea how to answer a customer’s question, you might (but definitely shouldn’t) say this
What is "Uh yeah, I’ll get right on this one?”
This process applies to first renewal hardware validations
What is split hardware merges or order consolidation?
This person's favorite song of all time is "Sweet Child O' Mine" by Guns and Roses
Who is Jenny?
If a customer provides multiple POs for one contract, this Oracle team’s approval is required
What is Collections Big Deals approval?
Net 45
What is Affigent’s billing terms?
This term describes how quickly a representative responds to a customer inquiry
What is response time or 2 hour touch?
These are the standard license types for sublicense renewals
What are ASF and EMB license types?
Odie the Iguana once ruled this person's household
Who is Gretchen?
Payments using checks or wire transfers must be approved by this Oracle team
What is Cash Apps Team?
Support Partner Management Tool (SPMT)
What is the system/tool used to validate Oracle Support Partners?
This is the “three-word” phrase that customers love to hear at the end of a service interaction
What is "Thank you, goodbye?"
This is the concurrent request used to apply AAR caps in OKS
What is MISOKC Update Multiple Non-Standard Cap Rates?
This person placed 2nd in the nation in Armed Drill Team — and can still twirl a rifle like a pro.
Who is Sim?
The action required when a PO has payment terms longer than Oracle’s standard and no valid approval is available
What is obtain a revised PO, written customer acknowledgement to pay within Oracle's terms, DAS or Collections approval?
Who else is bidding, CAP rates or other pricing details about other bids, Name of winning VAR, Price gap or other details about winning VAR
What is NOT OK to share with bidding VARs during RFQs?
This is the first thing a CAT rep should say when answering a customer’s call
What is "hello" or a professional greeting?
These are the 3 additional requirements for a ULA validation
What are Summary Print checked, Bundled letter, and ULA end date template?
This person paraded through a small village on a donkey
Who is Hannah?