Member Services Processes
Do you need approval for a legacy reinstatement?
YESSSSSS
You can offer 30 days free for a save. True or false?
False
Who is the manager of the department?
Mikayla Howard
What is the hardest bone in the human body?
Femur
Who always attends meetings in the dark?
Ray
What is the correct refund template?
Refund XX.XX to XXXX (payment method), (reason), (action needed after refund e.g. cancel or leave account active)
What qualifies as a non-rebuttal cancellation task?
Deceased, deployment/moved out of service area, medical (terminal/moved into a home)
Who handles the NFA trusts?
Crystal Tabor
Are there more stars in the universe than there are grains of sand on earth?
Yes
Who on the team has 4 dogs?
Zoe
Can a non-licensed agent make account changes in New Mexico?
How do we log a loyalty plan reinstatement?
Sale New Member - Plan Type Legacy Individual
Lonestar - Loyalty Plan
Who in our department was nicknamed hoagie?
Chris Denson
What mammal has the longest gestation period on Earth?
Elephants(22 months)
Who on the team is left-handed?
Jamie
Do we still send out of state attorney questions via email?
Only for non-members
Is there a set up fee for E-Shield?
No
Who is the youngest on our leadership team?
Breigh
What is the only country connected to the UK?
Ireland
Who on our team does MMA?
Jeremy
What can you change the gateway to in Zuora if the payment is not processing?
Stripe
What is the biggest thing that causes a sale to be invalid on our team?
Who is the NJ attorney?
Evan Nappen
When was the first successful electric car made in the US?
1890
Who on our team is in the military?
Preston