Reg Compliance
“Prices include taxes and fees.”
What is Full Price Disclosure
In addition to the confirmation email, you will also be able to access this booking in the “My Trips” folder on ChaseTravel.com, where you can review the booking and send additional emails.”
What is Chase My Trips verbiage
My Trips verbiage
Name a city in Italy
What is
Milan, Rome, Florence, Naples, Sicilly, Venice, Verona
“This call may be monitored or recorded.”
What is CMD
What is All Party Consent Disclosure [CMD]
Verify vendor/all names/dates/city pairs of the itinerary.
What is Q&D
What is Qualify and Discover
This country has the world’s biggest swimming pool
What is Chile
“I am now ready to charge your [program] card XX.XX USD. Do I have your authorization to proceed?”
What is Authorization verbiage
"Is there anything else that I can help you with?"
What Closing requirement
Closing verbiage
What country can you see the Northen lights and has two main languages?
Canada
They speak English and French
"Availability and prices are not guaranteed and include all taxes and fees"
What is Non-booking disclosure
Cardmember Services (CMS) and Benefits are cold transfers.
What is Call Transfers
What is Call Transfers Policy
I am the capital of Ecuador.
What is Quito
Advise the following:
What is Verify fare rules
Mr./Ms. (Customer Name), would you like me to request your seats? please keep in mind that seat assignments can be changed by the airline at any time. Please reconfirm with the airline prior to departure to confirm your seating.”
What is seat advisories
Seats that CAN be requested/assigned Verbiage
What are the 7 wonders of the wolrd?
The Colosseum, Rome, Italy
The Great Wall of China
The Taj Mahal, India
Christ the Redeemer, Brazil
Machu Picchu, Peru
Chichén Itzá, Mexico
Petra, Jordan