CREDIT CARD
What is the Loan ID for credit Cards in the record tree?
Loan 0900
A member calls in to dispute a pending a transaction. What can we advise the member?
We can advise the member that we cannot dispute a pending transaction and to have them call us back when the transaction is posted
What code should we be in right now for this meeting?
Scheduled Meeting
What is a warm transfer?
Connecting a member to another rep with an introduction and relevant context.
If a member wants to change their auto loan payment due date, which dept. should we reach out to?
loan dept
Where we can see the CC statements?
ON BASE>STATEMENTS>CC STATEMENTS CORE
What is the turnaround time on a credit/debit dispute?
7 to 10 business days.
What is the Code for cash advances?
LAXSD
What are our culture beliefs?
got it, grow it, do it.
Unscramble this word:
Gevink Hojnnso
Kevin Johnson
What is the percentage amount that members can advance from their credit card?
30 %
TRUE or FALSE:
Member Advocates Competency 2 and higher, can now complete Rush Provisional Credit requests for eligible debit and credit card fraud disputes directly within CASAP.
FALSE
It's only state for debit card.
When we send codes to members on the phone, what phone number does it come from?
77105
What does APR stand for?
Annual Percentage rate
Before we do anything on a membership, we must blank the member who is calling in.
VERIFY
If a member calls in to with questions about a business credit card, where can we refer the member?
800-416-6609 spendtrack
What is the turnaround Time for credit bureau disputes?
Processed within 30 days
What is the code to do a principal only payment?
SW X PP
What was Suncoast Credit Union called in 1934?
Hillsborough County Teachers Credit Union
What was the location of the most recent State of the Credit Union ?
Metro Park Way office
True or False?
We can rush 2 credit cards for a primary and joint under the same membership
False
Unscramble this word:
Picasa Douts
CASAP STUDIO
What is the full name of this code ALTFI?
Altered/Fictitious Item
What is the NEW extension that we should be using at this time to contact member solutions by phone?
ph_mbr_sol_rep
What is principal?
The original amount borrowed on a loan.