New York State
The capital of New York State
What is Albany?
What is VCC?
Pfizer, Moderna, Johnson & Johnson
What are the Covid vaccines?
Recap, offer additional assistance, thank
What is Call Closure?
A meteor shower in May every year
What is the the Eta Aquariids meteor shower?
Rose
What is the state flower?
Countermeasure Data Management System
What is CDMS?
The virus that caused the coronavirus-19
What is SARS-CoV-2?
Accurate general information provided
What is Content Knowledge?
It opened its doors on May 1, 1931
What is the Empire State Building?
New York State's Nickname
What is the Empire State?
Maximus Training Center
What is Absorb?
A person who has the infection but no symptoms and will not develop symptoms later
What is asymptomatic?
Professional demeanor, appropriate pace, empathy, active listening and avoiding dead air/excessive hold time
What is Customer Service?
The birthstone for May
What is Emerald?
The year the state was founded
What is 1788?
Communication Systems for Maximus
What are Teams and Outlook?
Loss of Smell
What is Anosmia?
Dispositioning calls
What is Documentation?
The first Saturday in May
What is the Kentucky Derby?
The 641-mile transportation network
Bonus Hint: The longest toll road in the United States
What is the Governor Thomas E. Dewey Thruway?
Location for scripts
What is Oracle?
Where the first known case was identified
What is Wuhan, China?
"Thank you for calling the New York State Coronavirus hotline, my name is _______, how may I help you today?"
What is the greeting?
The day Betty White hosted Saturday Night Live
What is May 8, 2010?