Regular Billing Scenario
Policy 818512312
•Why is my renewal bill $150.14?
•Renewal bill is $150.14 since the customer received a loyalty bonus of $383.31 added onto renewal bill.
Policy 818512312
•Why did the monthly payments increase if my new premium decreased from 3833.03 to 3188.70?
• The reason why the prior term premium had lower monthly payments is because there was a down payment of $1946.51 when the policy was started. This resulted in the lower monthly payments for that term.
Policy 811203134
•Scenario: I have a MileWise Policy. I don’t understand why I’ve been paying $310.00 for the longest and suddenly my payments being drafted are $312.00. Why did it increase?
•Answer: It’s due to the renewal.
(same) Policy 811203134
Besides renewal what else can affect the replenishment amount?
•Midterm policy changes can also affect the replenishment amount
Policy 999668045
•Scenario: The customer is calling to ask why the monthly payments are higher than last renewal when the policy decreased 12.24?
•The customer's first payment in the previous renewal was for 2 months (33.33%) which caused his remaining billing opportunities to be divided up into 4. Due to CA billing, policy renewing on 12/09 and the customer being on EZP, the premium is divided up into 5 billing opportunities.
Policy 818320772
•This policy had a vehicle change on January 9, 2025. On what billing due date will the customer pay for that change?
The current bill was due January 13, 2025, which was already issued on December 23, 2024. So, the regular amount of $1,172.54 is due on January 13, 2025, and the new amount of $1,386.81 is due on February 13, 2025, to pay for the premium of the new vehicle from January 9, 2025, moving forward.
*If a renewal was involved, the entire policy change amount for the prior policy period, PLUS the regular monthly bill would be due on February 13, 2025 (the next billing opportunity in this example).