Atlas TABS
Click here when the customer calls in to set up a rental reservation with ERAC.
Rental Summary
I would TIP this person if claimant filed a loss on their policy.
Insured
This measures how well I work queue activities before I complete them.
SPR
This is the promise I make at the start of the call.
WOW greeting
You must give this to any eligible person.
Offer
Parties Involved
I would TIP them to obtain their LDC at least 2x before assigning subrogation.
Adverse Carrier
This goes w/ ARX -- "Please take your umbrella or work badge out of your vehicle."
Retention Statement
I received an IBC from a customer but there is no way to tell what was discussed because this was missing.
Documentation
This is so important to advise that TX & CO has required letters to send to customers.
BSOC
I received an activity stating that GEICO has received a SUBRO demand from AC. I would click here to assign it.
Demand Summary
I tried to TIP insured/driver but she told me to contact this person who is representing her.
Attorney
Am I being a champion for the customer? This metric & TPA says so.
Call Quality
I know who I spoke with because I did this properly.
Verification
One benefit that covers your repairs for as long as you own the vehicle.
Lifetime warranty
Something doesn't seem right about this loss -- there is a CC95 with no way to verify DOL. I need to click here to get SIU involved.
Referrals
Insured is honest & calls us to file a rear-end loss. I need to TIP them next.
Claimant
I am efficient with my time while at work -- Chairman's Club here I come!
CPD
AC called in with new info but I do not even have AC listed in the claim. I better do this!
Update claim info
This on-site perk makes the ARX a true 1-stop shop.
ERAC
I have worked the claim to completion & need to click here to Handle Complete.
Exposures
Claimant has a passenger under 18 years old, so I need to TIP them.
Parent/Guardian
I made my customers' day, explained the process clearly & eased their minds -- time for an off-cycle raise, ACE award, Chairman's Club -- or all of the above!
CSS
When I have addressed the customer's concerns & used a polite & professional tone, while also doing things as trained, I will receive this grade.
SAT
This is what your simplified offer sounds like.
"Let's talk abt getting your veh repaired. You have right to choose where to have it repaired & great news, you qualify for our auto repair xpress service. This is a preferred GEICO shop that is about 2 miles away from your address. (insert 1-2 benefits) (assumptive close)"