Q&A
Do you make a call on day 6, if your first attempt was on day 5
Yes. Once you make the first call, follow through with the second attempt the next day.
T or F: We no longer send needs (food, mask, vaccine assistance) to CSS
False
which county do have to send an SNF for if unable to reach?
Cattaraugus
T or F: If case is not priority group, you should continue with interview.
False. What should you do/say for (100 extra points)?
Should we update the isolation dates in CommCare to reflect 5-day isolation?
Of course!
No, send to CSS in case they are unable to access computer or don't have a smart phone. Don't assume by giving them a link that the need is no longer needed
Who do you reassign cases in Allegany county?
Robert Matasich
If I have a priority Case and they are on day 6 of isolation, should I still call?
No.Treat this as any other past isolation Case regardless of county.
What is the isolation period for a 2-year-old because they can’t wear a mask?
It would be the full 10 days and applies to 0-2 year olds.
In the status Section how would you answer the 3 questions if unable to reach in Cattaraugus county?
Yes, Yes, No
Does CSS help in obtaining masks?
Yes!
When is it appropriate to collect daycare info?
in Erie county in School hub section
Who do you reassign cases 18 and under in Erie county?
Janine Benkelman
How old do you have to be in order to receive your booster?
12+
In the status Section how would you answer the 3 questions if unable to reach?
Yes, Yes, Yes
What would you define as a well-fitting mask?
(Answer must be acceptable) -Ex Cloth mask under disposable mask
Which county can you call if you receive case on day 6?
NONE
What voicemail do I leave after the first attempt?
The original voicemail
If a case has any symptoms left by day 5 at midnight, should they must isolate for the full 10 days?
(Refer to Penny for answer)
If there are 2 test dates, which one do we use?
It depends on how far apart the test dates are:
•0-10 days –you would use the oldest test day as the start to their infection.
•11-90 days –these are considered previous positives and you follow guidance to determine if the case needs to isolate or not based on symptoms.
•90 days or more –these are considered reinfections and you would use the most recent date and complete a new interview and place the case in isolation
T or F: we keep the record open if there are CSS needs
False, you should process according to the guidance for a completed case.
(Select “pending” in the CSS hub and send an CI CSS Needs Form)
Which county MUST you use test date for all isolation start dates?
Allegany County
Which vaccine information is needed to exempt a case?
(Refer to Desmond for answer)
In Buffalo, NY What is illegal to carry in your pocket on a Sunday?
an ice cream cone !?