Work Orders
what is the symbol to start a work order?
The tool symbol/Change of service
Can we place a seasonal on a legacy account?
Yes.
What is CSG 'No Truck" code symbol?
XT
How can equipment be returned?
UPS
Spectrum Store
UCM ticket for mail out request/empty box
Can there be two account holders on the account?
No.
One account, one credit profile.
Can we preform an upgrade if the account is past due?
No.
What are the time frames for a seasonal hold?
2-9months
I have my own router, I don't need wifi from you...
WiFi Opt-out code
Where can we see the customer equipment in CSG?
The equipment icon
My kid lives here and they need this to get their first car, I need him on the bill!!!!
How do we add a second person to the billed statement in CSG?
What else can we update in this section?
3 books icon/ accnt information
Click Profile
Bottom of page shows "bill to" Select responsible party "c/o" and type in the second persons name
Bill to address
What symbol takes us to the work order history?
The clock/ order history
I started my last seasonal April of 2022, can I be placed back on seasonal today?
Yes.
Based on once every 12 months from the start date, not including the built in grace period of 8 weeks.
I don't want to clutter my house with the cable box, can i just Stream the Tv package?
No Box code/ IP video code
How can we tell if the equipment is still on the account, where do we click to see this?
Once in the equipment portion click HISTORY to see what is showing on the accnt, as well as the removal dates
I've never been past due!!! I pay my bills every month!! Where can we see the "past due" history besides the ledger in CSG?
Accnt information tab (3 books)
A/R tab
Deliq history
What is the difference between the order date and completion date?
Order date; when order was submitted
Completion date; when order closed and billing stopped/changed
I'm having too much fun!! I'm coming home later than I thought, can you extend my seasonal please?
Tell us how to edit the seasonal dates.
Book Icon/ accnt information
Profile
Edit the end date
How do you know I will be getting my ACP credit? I don't see it on the bill....
This just now got connected to the accnt
EBBCRDTTRK
This code will show on the customers services
I moved and I'm still using the same equipment, why are you billing me for unreturned equipment???
Submit a UCM equip research ticket to rectify this.
I don't want these mailers anymore... they are junk and you people know I have your services take me off this list!!!
Where can we update the contact preferences and opt out of mailers/advertisements in CSG
The CP icon in blue
What are the two most common Sales Rep IDs to let us know this was done from in the home?
89005
29026
I have cameras that I need to maintain while gone, and my dog sitter wants the news. Can I still be on seasonal?
Tell us what plan and how much monthly it would be to help this customer; no home phone.
What's the best co-pilot to price out seasonal before starting order?
Seasonal Plus
$49.98
GEN2059
Migrating all 3 LOBs from Legacy to SPP3.0...what is the code for the VOICE line that if we click "remove all" needs to STAY to avoid errors in the order?
What Co-pilot is the best for this migration help?
HP Autho and HP Activate
HOW11
No equipment on the account, all adjustments are showing for any unreturned charges, we owe them money, how can we get this to the customer?
Verify there is a credit balance on the account and submit a refund credit balance UCM ticket
What is considered the best part of CSG?
The user!!!
We are experts in our field and strive to learn more everyday....
KEEP UP THE GREAT WORK TEAM