Flags & Letters! Oh
My!
My!
What flag goes on an image or direct case when the investigation is pending?
XB or Generic/Misc
How do we update the payment history buckets for a settled account?
click the erase push button to remove all pay history or just place "b" in the first pay bucket to remove any existing pay history
What is the proper memo if atlas is used for oldest DOFD?
"obtained DOFD oldest date using Atlas Prefill"
True or False - I am a DV letter w/ NJ address for consumer, but Orion address is NY; therefore, a NY debt val needs to be processed?
False - per procedure - address on dispute must be a ny address to apply
What is Lauren's child's name
Addie
You send this letter for an inquiry dispute w/ no date listed & the account lists a consolidator/atty
Letter 100962
Which 5 dispute codes require an ownership investigation?
001, 001, 101, 103, 104
What are the five required AIS info fields we need to have notated for a bankruptcy case?
1. case number: 2. Chapter: 3. Date filed: 4.Case Status: 5. Attorney name and address or Pro se:
When we review FDM, what 2 states OOS Disclaimer requires the tradeline to be Deleted?
MS (Mississippi) or WI (Wisconsin) OOS (Out Of Statute)
What grade at school did Addie just start?
Kindergarten
How do you update the flag for an AU when pending an image case for a closed account?
an AUD with the XD Compliance condition code
What does the "Q" status mean in the Consumer Information Indicator box of eOscar?
Q: Removes previously reported bankruptcy indicator
When reviewing for same prior in default, what 4 items must match?
account number, channel, disputer name and dispute type of a previous case
I am a DCO case & my dnr date is today! What is my ICARUS case resolution if my response letter is created via the dco database?
manual letter sent
What position at Discover did Lauren have before being a TL in CDR?
CSE Training Specialist
In what situation do we use the XE flag?
Acct closed at consumers request and data furnisher has completed its investigation; consumer disagrees with the results of the investigation
If an account is 142 day delinquent in Orion, how many days delinquent are they in eOscar?
112 days delinquent
What is the required memo for a friv case?
If Frivolous note: "Confirmed same dispute previously communicated"
In what 4 situations do we delete the Mini Miranda when creating a letter for DCO case?
The consumer is an AU
The consumer is no longer on the account
The balance is $0
The account is Settled
What is Lauren's reporting hierarchy at Discover (her bosses) for next 3 levels up?
Lauren-Mike Williams- Mark Hoffman- Corey Boschee
When creating a referral from eoscar image/default case - what date do we use from eoscar for stamp date in icarus?
Date listed in Date Received field of the eOscar Transaction Header
How do I find the DOAI for an BKY acct?
Compare the following and update the DOAI with the most recent date:
Required Memo Info for a BT or CASH Check.
What is an FDM exception?
Provide 3 of Lauren's cat's names
Jasper, Jade, Jynx, Jax, Juni